Customer Quality Analyst

Customer Quality Analyst - Temp to Perm - 17K

Exeter

Our client based in Exeter is seeking someone with a Customer Service background, strong communications skills and enjoys an analytical role.

The main purpose of this role is to measure and analyse customer service between clients and customers, providing feedback on the service delivery and quality.

Main duties:

• Listen and evaluate calls or written communication between clients and customers
• Follow a specific evaluation process for each client
• Input results on to a system
• Provide feedback to clients
• Ensuring compliance and procedures have been met
• Provide the team with additional support and information as and when required

This roles requires someone who can work accurately and methodically along with strong written and verbal communications skills. You will have strong I.T and data processing skills.

If you have a previous background within customer service or call centre this will be advantageous.

If you have the relevant skills and experience please submit your C.V or call Naomi on 01392 221300

Huntress does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.