Customer Service Advisor

We’re looking for people to join our community dedicated to making a difference…

What’s the job about?

We’re looking for super-friendly people who are brimming with energy and enthusiasm to join our brilliant Customer Care team in Bredbury.

They are the voices of a leading telecommunications company, serving their customers in the UK and around the world. They are the ones people turn to for technical advice, account queries, to check a bill or for something completely random. All you’ll need is a strong customer service background, a good digital knowledge and a willingness to learn.

If this sounds like you, you could be just the person we’re looking for!

A few things you’ll need…

• You’ll ideally have a natural enthusiasm for customer service and confidence when speaking to customers
• You’ll be great at problem solving, leaving the customer happy each and every time.
• Of course, being able to find your way around a computer goes without saying, and you’ll have good listening skills to boot
• You’ll have your sales radar switched on, and look out for opportunities to sell other products and services that meet the needs of the customer

Our opening hours are 7am-11pm, Monday to Sunday. You’ll cover a variety of rotational shifts between these hours, and we’ll do our best to match your preferences to fit around you.

What you’ll get in return…

• A competitive salary of £16,500, with a bonus potential of up to £1,800!
• A comprehensive training programme, to teach you everything you need to know
• All the help and support you need to develop a long and rewarding career with us
• 20 days’ holiday, plus bank holidays…after all, we all need a break
• A variety of discounts through our online employee discount service…always helpful

More about us…

Never heard of Convergys before? We’re one of the biggest players in the contact centre industry, with more than 130,000 people based across our 150 sites worldwide. We’re a bunch of friendly, caring and fun-loving people who successfully manage billions of customer interactions each year. Here in the UK, we provide a range of sales, customer care and technical support services for a number of respected brands.

To find out about all our available jobs in the North West, visit us by clicking apply.