Senior Key Account Manager
- Recruiter
- Siemens Public Limited Company
- Location
- Nottingham
- Salary
- Neg
- Posted
- 15 Jan 2017
- Closes
- 29 Jan 2017
- Sectors
- Travel & Tourism
- Contract Type
- Permanent
- Hours
- Full Time
Siemens, the leading global engineering and technology services company, has been active in the United Kingdom for over 170 years. We provide innovative solutions to help tackle the UK's major challenges. Siemens has a significant presence throughout the UK, with 13 manufacturing sites and more than 25 major offices.
Today the company employs around 14,000 people in the UK, including about 5,000 in the manufacturing sector.
Siemens Operational Services, based in Wollaton (Nottinghamshire),is the home of smart and traditional metering services; networks metering; and commercial & industrial usage management.We have been delivering these services for over 20 years and are now startingan exiting new phase of our development; participating in the governments national smart meter implementation program effecting every household and business in the UK.
This role is in the Commercial and Industrial metering business segment where we help customers to understand their energyusage, save money and bee billed accurately by the Energy Supplier. The key purpose is to lead a small team of Account Managers in the delivery of service based contracts to around 120 business customers in the best long term interests of both Siemens and the customer, whilst leading by example in the personal management of a small number of accounts.
You will have responsibility for management of the entire account process from acquiring new work to getting paid, working closely with Operations to ensue customer satisfaction; resulting in generation of new opportunities, maximisation of in-contract revenue and successful contract renewals.
AREAS OF RESPONSIBILITY / TASKS:
- Direct management of the Account team including target setting and monitoring, performance reviews and day to day support, coaching and direction.
- Embed a consistent and professional approach to Account Management across the team, including production and delivery of account plans differentiated to the characteristics of the customer types
- Timely and accurate completion of all internal reporting, approval and governance documentation including monthly reports and opportunity / revenue forecasts
- Input into the annual budgeting process and delivery of the outcomes.
- Personal responsibility for the management of a small number of key accounts including commercial aspects, growth, renewal and delivery satisfaction
EDUCATIONAL REQUIREMENTS:
- Relevant qualification in Energy Efficiency / Utility Services / Building Technologies
- Skilled in Microsoft packages particularly excel for performance reporting
SKILLS:
- Theability to communicate, influence and present effectively at all levels within Siemens and customers
- Strong team leadership to ensure common understanding and achievement of agreed objectives
- Good organisational and time managementskills
- Effective and proven commercial negotiation skill
- Strong financial acumen and commercial awareness
EXPERIENCE:
- Experience of utility services (especially Metering) to corporate customers (desirable)
- 5 years experience in Account Management with a demonstrable level of success developing enduring profitable relationships with clients
- Application of Account Management processes to a range different customer types
- Demonstrable approach to Effective Team leadership
ADDITIONAL REQUIREMENTS / COMMENTS:
- This role will require frequent travel to meet customers
Today the company employs around 14,000 people in the UK, including about 5,000 in the manufacturing sector.
Siemens Operational Services, based in Wollaton (Nottinghamshire),is the home of smart and traditional metering services; networks metering; and commercial & industrial usage management.We have been delivering these services for over 20 years and are now startingan exiting new phase of our development; participating in the governments national smart meter implementation program effecting every household and business in the UK.
This role is in the Commercial and Industrial metering business segment where we help customers to understand their energyusage, save money and bee billed accurately by the Energy Supplier. The key purpose is to lead a small team of Account Managers in the delivery of service based contracts to around 120 business customers in the best long term interests of both Siemens and the customer, whilst leading by example in the personal management of a small number of accounts.
You will have responsibility for management of the entire account process from acquiring new work to getting paid, working closely with Operations to ensue customer satisfaction; resulting in generation of new opportunities, maximisation of in-contract revenue and successful contract renewals.
AREAS OF RESPONSIBILITY / TASKS:
- Direct management of the Account team including target setting and monitoring, performance reviews and day to day support, coaching and direction.
- Embed a consistent and professional approach to Account Management across the team, including production and delivery of account plans differentiated to the characteristics of the customer types
- Timely and accurate completion of all internal reporting, approval and governance documentation including monthly reports and opportunity / revenue forecasts
- Input into the annual budgeting process and delivery of the outcomes.
- Personal responsibility for the management of a small number of key accounts including commercial aspects, growth, renewal and delivery satisfaction
EDUCATIONAL REQUIREMENTS:
- Relevant qualification in Energy Efficiency / Utility Services / Building Technologies
- Skilled in Microsoft packages particularly excel for performance reporting
SKILLS:
- Theability to communicate, influence and present effectively at all levels within Siemens and customers
- Strong team leadership to ensure common understanding and achievement of agreed objectives
- Good organisational and time managementskills
- Effective and proven commercial negotiation skill
- Strong financial acumen and commercial awareness
EXPERIENCE:
- Experience of utility services (especially Metering) to corporate customers (desirable)
- 5 years experience in Account Management with a demonstrable level of success developing enduring profitable relationships with clients
- Application of Account Management processes to a range different customer types
- Demonstrable approach to Effective Team leadership
ADDITIONAL REQUIREMENTS / COMMENTS:
- This role will require frequent travel to meet customers