Temp UK Customer Advisor
- Recruiter
- Search Consultancy
- Location
- Midlothian
- Salary
- Competitive
- Posted
- 15 Jan 2017
- Closes
- 19 Jan 2017
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
Location: UK-EdinburghOverview:English Speaking Customer Service Agent (Dayshift)Temporary for 30 days handing email support onlyAbout the job???The support agent is responsible for providing outstanding Customer Support to a technology client base this includes prospective, new and existing customers. The right candidate will have experience and passion in the customer facing experience and thrives in a busy and challenging environment???. * Providing clear and excellent Customer Care to existing or new customers, ensuring a high customer satisfaction and NPS through both voice and e-mail contact.* Handling Pre-sales and Sales opportunity through both voice and e-mail contact and placing orders* Handling mid-level technical support contacts through both voice and e-mail contact.* Demonstrating an ability to troubleshoot, analyse and identify solutions using existing guidelines and tools* Utilising proper CRM tools and systems* Complete ownership of the customers support journey while ensuring a positive image of the company.* Working as part of a team* What skills you need???* You are a candidate who is a decisive, action oriented individual who takes ownership of open issues and who is able to work independently and as part of team.* Ability to troubleshoot problems, research and find answers to consumer questions.* Experience in networking, installation and set-up.* Ability to work under pressure* You love technology and Music* You have excellent communication skills* Fluent in English* What experience you need???* Ability to communicate clearly and effectively and understand customer needs* Ability to multi task while recording details of the contact* Basic typing skills on a PC keyboard equal to 35 words per minute as observed by interviewer* Ability to provide excellent customer service while understanding the impact of quality targets* Shows propensity to continuous learning and development* Willingness to sell directly to the customer while showing ability to understand sales triggers (or shows ability to learn)* Ability to work in a faced paced environment while under pressure* Engage with brand loyalty and client goals* Working knowledge of Windows and Office applications and computer usage as demonstrated in the interview process* General hardware and software knowledge* Ability to understand technical problems* Ability to diagnose and solve problems following Client procedures* Ability to accurately log problems and their resolutions on a rotational basis * Monday to Friday between the hours of 10:30 and 19:00 Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age