Customer Account Coordinator

Job Title: Customer Account Coordinator

Location: Telford

Salary: Attractive, dependent on experience

Job Type: Full Time, Permanent

Job Role:

Our Client is the UK's market leader in outsourced waste management and recycling services. Their ability to optimise practical and efficient solutions on site is a unique service offering that distinguishes them from their competitors. They put people first, whether they're their employees, shareholders, or customers. They are looking for individuals who share their people-first philosophy and can help them continually innovate and grow through their insights, innovation and unique talents.

Due to new business and contract wins, they are now looking to recruit an Account Coordinator based at their head office in Telford. Reporting to the Technical Customer Service Team Leader, this position will be responsible for resolving any issues with designated customer accounts and to maintain a strong relationship with key contacts so that customers are retained. This position provides an excellent opportunity for someone with a strong customer service background to manage exciting and demanding customer accounts.

Key Duties:

• To receive customer enquiries for the Company's products and services and convert into bookings.
• To record, update and maintain customer data and customer interaction.
• To proactively identify sales opportunities when speaking to customers.
• To resolve customer queries and complaints so that customers' satisfaction with the Company's service is maintained and customers are retained.
• To establish a working relationship with the designated customers and business contacts so that interaction with customers is effective.
• To raise quotations for products and services.
• To accurately process and complete Purchase Orders.
• To record, monitor and review Credit Limits, Invoice queries, Site Value and Expenditure of accounts so that the account does not exceed its financial limits and values as determined in the Service Level Agreement.

Skills and Experience:

• Previous experience of coordinating customers' accounts with a heavy workload
• Experience of working within waste/construction sector would be advantageous
• Excellent communication skills and telephone manner
• Fully conversant with Microsoft Office
• Experience within a fast paced demanding call centre environment
• GCSE or equivalent Maths and English
• Organised, methodical and logical approach to work

Please click the APPLY button to send your CV and Cover Letter for this role.

Candidates with the relevant experience or job titles of; Customer Account Coordinator, Customer Service Manager, Senior Customer Service Advisor, Customer Account Manager, Client Account Manager, Client Account Coordinator, Customer Account Officer, Waste Customer Service Manager, Construction Customer Account Coordinator may also be considered for this role.