Customer Service Advisor - Outbound
- Recruiter
- Freedom Finance
- Location
- Doncaster
- Salary
- £15,000 per annum DOE
- Posted
- 13 Jan 2017
- Closes
- 10 Feb 2017
- Ref
- HM-CSAO-DONC
- Contact
- Beth Vick
- Contract Type
- Permanent
- Hours
- Full Time
Are you an Outbound Customer Service Advisor with experience of providing a first-class customer service within a Financial Services company?
If yes, then you are highly sought for a Customer Service Advisor position based in Doncaster.
We are a multi award winning National Mortgage Broker, with over 800 advisors across the UK arranging approximately £10 billion worth of mortgages per annum. We are an expert mortgage broker that has access to over 90 UK lenders.
Customer Service Advisor Responsibilities:
This is a hugely rewarding role. You will be the first impression that our customer has of our company. You will introduce our company and the service we provide to all new and existing customers who have applied for mortgage products. The role is based in a modern, professional and comfortable office environment. It is fast paced but fulfilling working with a team of Customer Service Advisors, talking and qualifying customers to then speak to qualified Mortgage Advisors. You will also be responsible for:
Ideally you would have experience within a similar position dealing with outbound calls on a day to day basis, preferably in the Financial Services industry. You will be confident, computer literate and have the ability to multi- function.
Benefits include:
No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community.
If yes, then you are highly sought for a Customer Service Advisor position based in Doncaster.
We are a multi award winning National Mortgage Broker, with over 800 advisors across the UK arranging approximately £10 billion worth of mortgages per annum. We are an expert mortgage broker that has access to over 90 UK lenders.
Customer Service Advisor Responsibilities:
This is a hugely rewarding role. You will be the first impression that our customer has of our company. You will introduce our company and the service we provide to all new and existing customers who have applied for mortgage products. The role is based in a modern, professional and comfortable office environment. It is fast paced but fulfilling working with a team of Customer Service Advisors, talking and qualifying customers to then speak to qualified Mortgage Advisors. You will also be responsible for:
- Outbound calling customers using dialler system.
- Adhering to all regulations including Data Protection and FCA.
- Answering customer queries.
- Following all work flows to ensure a smooth customer journey.
- Entering key information accurately into the internal system.
- Promoting and appropriately sell the products and services of the company.
- Achieving personal and team KIP’s and any additional targets as defined by your team manager.
- Transferring customers to the mortgage advisor team.
- Providing support for other team members when required.
- Attending training when required.
- Completing any other duties that may be required.
- Demonstrating professionalism and exceptional customer service at all times to ensure the highest levels of performance are achieved in all aspects of the role
Ideally you would have experience within a similar position dealing with outbound calls on a day to day basis, preferably in the Financial Services industry. You will be confident, computer literate and have the ability to multi- function.
Benefits include:
- A competitive salary and bonus, with a basic salary of £15,000 dependent on experience.
- A realistic and achievable Monthly Bonus of between £200 to £400 per month.
- Free Healthcare with Westfield Health.
- 40 hours’ week between the operational hours Mon – Fri 9am to 8pm, Sat 10am to 5pm.
- 24 Days Holiday.
- Ongoing training and support providing an excellent career development in a fast-paced environment.
No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community.