Customer Support Supervisor
- Recruiter
- Anonymous
- Location
- Crawley
- Salary
- 27000.00 - 32000.00 GBP Annual
- Posted
- 13 Jan 2017
- Closes
- 25 Jan 2017
- Sectors
- Education & Teaching, Support
- Contract Type
- Permanent
- Hours
- Full Time
Line Up Aviation is a world leader in the recruitment of Aviation and Aerospace professionals and has been operating for more than 28 years. We work with some of the industry's best known companies who demand the very highest standard of applicants.
Client:
Our Client works with their customers every day to provide the most comprehensive, accurate, and timely navigational information available for all their air transportation needs.
Main activities:
Responsible for the day-to-day management of the customer support team and implementation team, including the performance and administration of the customer support and implementation representatives. Defines and coordinates training requirements and team communication. Manages subordinate staff to include recruiting, training, performance and compensation management, motivating, delegating and monitoring results. Takes overall accountability for managing Customer Support and Implementation projects.
Responsibilities include:
Provides operational management of day-to-day activities and projects of the customer support team and implementation team.
Serves as resource management to create continuous improvement initiatives and execute projects in order to improve business performance and team efficiency.
Implements policies and procedures and communicates operational goals.
Develops and maintains relationships and partnerships with internal and external customers, stakeholders, peers, partners and direct reports.
Communicates team status, issues and requirements to next level management
Manages subordinate staff and projects. Forecasts resource needs and makes hiring decisions.
Ideal candidate's profile:
Previous experience in leading a team within a customer relations environment is essential.
A background within either Project Management or the Aviation industry is ideal.
Previous experience in managing teams and an understanding of aviation maintenance documentation is a preference.
Independently determines and develops approaches to solutions.
Additional Information
??Based: Crawley
??Salary: GBP27k - GBP32k
??Job type: Permanent
If you are interested in applying for this position and you meet the requirements, please send your updated CV to: Julie Hall
Due to the number of applications we receive, it's not always possible to contact unsuccessful applicants. Unless you hear from us within 14 days of your application, please assume that you have been unsuccessful on this occasion.
" on Twitter for all of our latest vacancies, news and pictures from our busy UK Head Office. Interact with us using the #LineUpAviation tag at anytime! Thank you for your follow!"
Line Up Aviation is a recruitment agency
Client:
Our Client works with their customers every day to provide the most comprehensive, accurate, and timely navigational information available for all their air transportation needs.
Main activities:
Responsible for the day-to-day management of the customer support team and implementation team, including the performance and administration of the customer support and implementation representatives. Defines and coordinates training requirements and team communication. Manages subordinate staff to include recruiting, training, performance and compensation management, motivating, delegating and monitoring results. Takes overall accountability for managing Customer Support and Implementation projects.
Responsibilities include:
Provides operational management of day-to-day activities and projects of the customer support team and implementation team.
Serves as resource management to create continuous improvement initiatives and execute projects in order to improve business performance and team efficiency.
Implements policies and procedures and communicates operational goals.
Develops and maintains relationships and partnerships with internal and external customers, stakeholders, peers, partners and direct reports.
Communicates team status, issues and requirements to next level management
Manages subordinate staff and projects. Forecasts resource needs and makes hiring decisions.
Ideal candidate's profile:
Previous experience in leading a team within a customer relations environment is essential.
A background within either Project Management or the Aviation industry is ideal.
Previous experience in managing teams and an understanding of aviation maintenance documentation is a preference.
Independently determines and develops approaches to solutions.
Additional Information
??Based: Crawley
??Salary: GBP27k - GBP32k
??Job type: Permanent
If you are interested in applying for this position and you meet the requirements, please send your updated CV to: Julie Hall
Due to the number of applications we receive, it's not always possible to contact unsuccessful applicants. Unless you hear from us within 14 days of your application, please assume that you have been unsuccessful on this occasion.
" on Twitter for all of our latest vacancies, news and pictures from our busy UK Head Office. Interact with us using the #LineUpAviation tag at anytime! Thank you for your follow!"
Line Up Aviation is a recruitment agency