Assistant Manager

To help the Shop Manager achieve or exceed the planned sales of a Woking or Sam Beare Hospice Charity Shop and to present to customers and supporters a positive image of the Hospices through excellent retail practices.

Key Responsibilities

• Provide effective management of the shop, following all retail policies and procedures in the manager’s absence.
• Assist the Shop Manager in training, development, management and retention of volunteers.
• Till operation and cash handling.
• With reference to the current range plan, manage the receipt into the shop of appropriate donations.
• Prepare donations for safe collection by the Warehouse.
• Receive stock from the Warehouse and prepare for sale, including hanging, steaming and pricing according to category.
• Ensure that all merchandise is displayed in a logical and coordinated way, to agreed standards, in a manner that is attractive and accessible to customers as directed by your line manager.
• Ensure all stocks are rotated to agreed timescales and procedures, as directed by your line manager.
• Implement all promotional activity as advised, including Hospice promotions, for example lottery and fund raising events.
• Ensure the shop complies with all current Health and Safety legislation and fire and trading standards.
• Undertake other specific tasks as requested by your line manager from time to time.
• Communicate effectively with the Shop Manager.
• In the absence of your line manager escalate any issues and problems experienced to the Area Shops’ Manager.