Customer Service Advisor

*Customer Service Advisor - Great Career Progression - Sheffield*

Customer Service Advisor

Sheffield

Permanent

We currently have exciting opportunities for Customer Service Advisors to join a leading digital organisation. If you are looking for a customer focused role that offers great career progression and benefits, then we are interested in you!

Role Description

Life is full of unexpected twists and turns. But for every situation, my client is on hand to make things simple. Joining the Pensions area you'll have a vital role to play. Our Pensions Portfolio is growing and we're looking for highly motivated people like you to understand our customer's needs, with an ability to get to the real reason why they contacted us and help us deliver excellent service to every customer.

About the role

You'll deal with a variety of tasks to deal with our customers demands; administration, inbound calls and out bound calls to customers, internal departments and key stakeholders. You'll understand their needs through conversational questioning skills and the data we have to resolve each situation.

Don't worry if you have no previous industry experience as we will give you all the training you will need to support you in your journey to learn about our products and customers. You'll be provided with every opportunity to improve the way we work and deliver our purpose.

Experience

• Ideally you will have experience of working in a customer service environment (face to face, administration or telephone) with an excellent telephone manner.
• Flexibility and adaptability to thrive in a fast-paced, highly demanding, constantly changing environment
• Excellent communication skills, both written and verbal
• Good attention to detail and quality
• Excellent organisational skills
• Be able to work as part of a team and with your own initiative
• Positive attitude and passionate about meeting our customers' demands

Benefits

Your working hours will be 35hrs per week, which comes with an attractive benefit package. This includes a Money Purchase Pension, share saves, discounts on company products & other fantastic benefits.

If you wish to apply for the above position, please send through your CV.

Please be advised if you haven't heard from us within 24 hours then unfortunately your application has not been successful on this occasion. Adecco is an employment consultancy and operates as an equal opportunities employer.