Clinical Administrator
- Recruiter
- Alere Toxicology
- Location
- Loughton
- Salary
- GBP18,000. - GBP21,000 Per Annum
- Posted
- 10 Jan 2017
- Closes
- 19 Jan 2017
- Sectors
- Admin, Secretarial & PA
- Contract Type
- Permanent
- Hours
- Full Time
Job title: Clinical Administrator
Location: Loughton
Salary: up to GBP21,000pa +benefits
Benefits: Salary sacrifice scheme including cycle to work, childcare vouchers, dental/healthcare, 25 days plus stats Holiday, High contributory pension
Alere Healthcare Connections is a nationwide occupational health provider forming part of the international health brand Alere. Our impressive client list includes many Blue Chip and FTSE100 clients. We specialise in workplace health and wellbeing including employment medicals, preventative health schemes and drug and alcohol screening services to a wide range of industries.
The Day-To-Day Duties
We are looking for an enthusiastic organised individual with good attention to detail. The Clinical Administrator will work together with the other administrators in the results team to ensure that all information following occupational health and drug and alcohol appointments are recorded accurately and that results are dispatched to the customer in a timely manner within the agreed SLA.
Duties and Responsibilities:
- Work methodically to ensure that the standard operating procedures are followed and that the workload is prioritised appropriately and meets agreed SLA's
- Use reports and dashboards to ensure that all available paperwork and results are allocated appropriately and that there are no cases on the outstanding list at the end of each day
- Liaise with Occupational Health Physicians to obtain fit slips and reports following appointments, following up on the progress of cases where further information is required to complete the case
- Ensure that the review and reporting of results is performed in a timely manner within SLA
- Ensure that all paperwork is uploaded on to the system, data entered accurately and information allocated correctly. Regularly following up on outstanding information which is preventing a case from being closed
- Diligently answer queries from customers via telephone and email
- Participate in complaint investigation and audits as and when required
- Ensure standard operating procedures remain up to date
- Proactively contribute to process improvements, suggesting ideas which would benefit the efficiency of your team
The Clinical Administrator will have a cheerful professional phone manner and feel comfortable dealing with customer enquiries. You will have a flexible approach to work will enable you to adapt to changing priorities within the team and support colleagues from within the team or wider business to ensure that the customer receives the highest level of service at all times.
Knowledge, Skills and Qualifications required:
- Previous experience within an administrative role
- Excellent written and verbal communication skills
- Proven IT skills and experience of using Microsoft Office
- Ability to follow standard operating procedures demonstrating good attention to detail and accuracy
- Experience of receiving and resolving customer enquiries and complaints in a professional manner
What the company will offer:
- Competitive Salary
- Childcare vouchers
- Health and Dental Care
- Cycle to work scheme
- Contributory pension
To apply for the position of Clinical Administrator please click on apply and upload your CV
Location: Loughton
Salary: up to GBP21,000pa +benefits
Benefits: Salary sacrifice scheme including cycle to work, childcare vouchers, dental/healthcare, 25 days plus stats Holiday, High contributory pension
Alere Healthcare Connections is a nationwide occupational health provider forming part of the international health brand Alere. Our impressive client list includes many Blue Chip and FTSE100 clients. We specialise in workplace health and wellbeing including employment medicals, preventative health schemes and drug and alcohol screening services to a wide range of industries.
The Day-To-Day Duties
We are looking for an enthusiastic organised individual with good attention to detail. The Clinical Administrator will work together with the other administrators in the results team to ensure that all information following occupational health and drug and alcohol appointments are recorded accurately and that results are dispatched to the customer in a timely manner within the agreed SLA.
Duties and Responsibilities:
- Work methodically to ensure that the standard operating procedures are followed and that the workload is prioritised appropriately and meets agreed SLA's
- Use reports and dashboards to ensure that all available paperwork and results are allocated appropriately and that there are no cases on the outstanding list at the end of each day
- Liaise with Occupational Health Physicians to obtain fit slips and reports following appointments, following up on the progress of cases where further information is required to complete the case
- Ensure that the review and reporting of results is performed in a timely manner within SLA
- Ensure that all paperwork is uploaded on to the system, data entered accurately and information allocated correctly. Regularly following up on outstanding information which is preventing a case from being closed
- Diligently answer queries from customers via telephone and email
- Participate in complaint investigation and audits as and when required
- Ensure standard operating procedures remain up to date
- Proactively contribute to process improvements, suggesting ideas which would benefit the efficiency of your team
The Clinical Administrator will have a cheerful professional phone manner and feel comfortable dealing with customer enquiries. You will have a flexible approach to work will enable you to adapt to changing priorities within the team and support colleagues from within the team or wider business to ensure that the customer receives the highest level of service at all times.
Knowledge, Skills and Qualifications required:
- Previous experience within an administrative role
- Excellent written and verbal communication skills
- Proven IT skills and experience of using Microsoft Office
- Ability to follow standard operating procedures demonstrating good attention to detail and accuracy
- Experience of receiving and resolving customer enquiries and complaints in a professional manner
What the company will offer:
- Competitive Salary
- Childcare vouchers
- Health and Dental Care
- Cycle to work scheme
- Contributory pension
To apply for the position of Clinical Administrator please click on apply and upload your CV