Guest Services Supervisor / Senior Customer Service Executive

Job Title: Guest Services Supervisor

Location: Portsmouth

Salary: £16,000 to £17,000

Position: This is a full time post which involves working 5 days a week and often includes working weekends and Bank Holidays

Closing Date: Sunday, 22nd January 2017

The company is an award winning aquarium, located on the South coast is home to an array of animals in over 45 naturally themed exhibits from around the world from the British coast, the Mediterranean, coral reef and the tropical rainforest.

Job Role:

The company is looking for an enthusiastic person to join their team as a Guest Services Supervisor.

Key Responsibilities:

• You will be responsible for offering the best possible experience to our visitors, delivering excellent customer service and ensuring that sales opportunities throughout the aquarium are maximized.
• You will report to and offer key support to the General Manager, directing and managing a small team of Front of House and Retail staff ensuring the performance, productivity, efficiency and profitability of these departments.
• You will be rota'd on to cover Duty Manager responsibilities when required.
• The role is undoubtedly diverse, variable, challenging and exciting.

Your full focus is on the guest experience, exceeding the expectations of visitors who will enjoy a fun, fulfilling and engaging day at a world-class attraction.

The Candidate:

You strive to go the extra mile. You are passionate about Customer Service. You want to show your creative flair for engaging events and wowing guests with service excellence. You have a versatile approach and an eye for detail. You wish to influence the business in its decision making and optimise opportunities for revenue generation. You demonstrate strong people skills and have experience of managing a small team, stock systems and events.

Benefits:

Alongside annual salary range of £16,000 to £17,000, the company is offering a benefits package that includes a pension plan, 30 days holiday (inclusive of bank holidays) rising to 33 days following 3 years' service and an Annual Pass into Aspro Parks worldwide.

Please click the APPLY button to send your CV and Covering Letter for this role.

Candidates with experience of; Guest Services Supervisor, Customer Service Manager, Customer Services Coordinator, Senior Customer Service Advisor, Client Services Executive, Hospitality, Retail Manager, Shop Assistant, Retail Store Supervisor, Front of House Manager, Receptionist, Customer Support Assistant, Customer Service Administrator, Visitor Services Manager will also be considered for this role.