IT Support Team Leader / Senior 1st/2nd Line Support Technician

Job Title: IT Support Team Leader

Location: Manchester, M15

Salary: £22,714 per annum

Ref: 01/2017 (please ensure you quote this reference in your application and if emailing please include in the subject line)

Position: This is a full-time post working 37 hours per week, Monday to Thursday 8.30am to 5.00pm and Friday 8.30am to 4.30pm. You will however, on occasions, be required to work outside these hours to meet the requirements of the college.

Closing date: 10am on Monday 23 January 2017

The Sixth Form College is located in Hulme, a mile south of the centre of Manchester and very close to Manchester University and Manchester Metropolitan University, with excellent transport links. It is a part of an international network of Catholic schools and colleges.

Job Role:

The college is looking to recruit an IT Support Team Leader to work as part of the Cross College IT team in supporting and improving the IT provision of the college. To provide day to day management of the IT Technicians with responsibility for managing the Helpdesk function. To organise and manage the setup and support of IT used during college events throughout the year.

Main Duties and Responsibilities:

• To manage the technicians' daily duties and workload ensuring that any helpdesk requests are actioned in line with college Service Level Agreements(SLAs) and monitor that work is performed promptly and correctly.
• To ensure that regular jobs such as room checks and the setup of assemblies are carried out.
• To provide IT support for roadshows at schools. This involves setup of projector and Apple Macbook and speakers and support during the event - training provided.
• To provide regular reports on the performance of the team in relation to its SLAs and Key Performance Indicators (KPIs).
• To ensure that the IT Technicians' are delivering a high standard of customer service to staff and students.
• To support the Network Manager in the planning and costing of future developments to the ICT infrastructure and project work as required
• To assist the Network Manager in the production of regular reports.
• To work with the Network Manager and Director of College Services to ensure that all on site and off site college events have the correct provision of IT equipment and support.
• To administer the college Asset Management System to maintain an up to date inventory of college equipment, warranty agreements and support information.
• To administer stock maintenance and resupply - ensuring at all times the college has the appropriate stocks of spares and parts, including paper, toner and organising resupply as appropriate.
• To develop his/her skills and knowledge of the college's systems and IT in general with the help of other department members.
• To maintain confidentiality at all times in respect of college related matters and to prevent the disclosure of confidential and sensitive information.

Person Specification:

• Over 2 years' experience of managing a team
• High level of literacy/communication skills, capable of independently producing documentation written to a high, professional standard.
• Able to build respect and credibility within the team. Demonstrate ability to motivate staff, support them to meet their goals and objectives, identify and manage potential issues at an early stage.
• Good level of numeracy and literacy
• Ability to work on own initiative within set boundaries
• An appreciation of the use of ICT in a classroom setting
• Good analytical and problem solving skills
• Organised with effective planning and time management skills and the ability to meet deadlines
• To have real interest and natural enthusiasm for working within IT, with a keen interest in computer technology and IT generally.
• Excellent interpersonal skills, able to communicate to people of a wide range of technical and non-technical backgrounds.
• A willingness to undertake further professional training as appropriate
• A desire to aim for a continual improvement in service, management and maintenance of college IT services. Proactive with a high level of initiative, capable of identifying new work and improvements independently
• In sympathy with the Catholic ethos of the College, including a commitment to co-operation and helpfulness and a concern for the well-being of others
• Current Driving License
• Ability to meet the requirements of the Immigration, Asylum and Nationality Act 2006 (to be legally employed to work in the UK)

To Apply please click the APPLY button and further information will be sent to you by email.

IMPORTANT: Please read through this information carefully.

Candidates with experience of; Senior Technical Support Engineer, 2nd Line Support Technician, Experienced 2nd Line IT Support, Experienced Technical Support, IT Service Desk, IT Support, Computer Science, IT Degree, IT Graduate, Computer Science Graduate, Web Developer, 3rd Line Support, 2nd Line Support, 1st Line Support Internet, IT Support Engineer, IT Support Analyst, Helpdesk Support Engineer will also be considered for this role.