Customer Service Advisor
- Recruiter
- Babble Group
- Location
- Londonderry
- Salary
- 7.00 - 8.00 GBP Hourly + Excellent benefits associated with a global employer
- Posted
- 07 Jan 2017
- Closes
- 24 Jan 2017
- Sectors
- Customer Service & Call Centre
- Contract Type
- Contract
- Hours
- Full Time
What our Client offers.........
Induction and development, and what it means to work on behalf of some of the largest global brands
The opportunity to progress your career
A highly supportive team and manager
Role Responsibilities:
Take calls and responding to all forms of contact from customers with a whole range of queries; establish the customers' needs by using their expertise to diagnose and resolving problems.
Use questioning and listening skills to make a judgment on the best solution or action to the customers query/issue whilst operating within the company guidelines and legislative requirements you will serve the needs of the customers and provide an excellent customer experience.
Be accountable for the timely and accurate resolution of customer's problems at the first point of contact; within agreed service levels, targets and objective
Be proactive and proficient.
Have a good operational knowledge of appropriate systems, policies and processes
Raise incidents to third line support, where appropriate accurately providing all relevant and necessary information.
Ensure all accounts identified as high risk accounts are closely monitored and actioned promptly.
The Person
Track record of delivering results
Extremely customer orientated
Have an aptitude for technology and technical problems
Computer literate
Commitment to resolving customer complaints
Good telephone manner
Good listening, numerical, interpersonal and communication skills
Salary - GBP7.20 per hour excellent benefits
Babble Jobs is acting as a recruitment agency for this permanent vacancy
Induction and development, and what it means to work on behalf of some of the largest global brands
The opportunity to progress your career
A highly supportive team and manager
Role Responsibilities:
Take calls and responding to all forms of contact from customers with a whole range of queries; establish the customers' needs by using their expertise to diagnose and resolving problems.
Use questioning and listening skills to make a judgment on the best solution or action to the customers query/issue whilst operating within the company guidelines and legislative requirements you will serve the needs of the customers and provide an excellent customer experience.
Be accountable for the timely and accurate resolution of customer's problems at the first point of contact; within agreed service levels, targets and objective
Be proactive and proficient.
Have a good operational knowledge of appropriate systems, policies and processes
Raise incidents to third line support, where appropriate accurately providing all relevant and necessary information.
Ensure all accounts identified as high risk accounts are closely monitored and actioned promptly.
The Person
Track record of delivering results
Extremely customer orientated
Have an aptitude for technology and technical problems
Computer literate
Commitment to resolving customer complaints
Good telephone manner
Good listening, numerical, interpersonal and communication skills
Salary - GBP7.20 per hour excellent benefits
Babble Jobs is acting as a recruitment agency for this permanent vacancy