Call Centre Manager - Electronic Safety & Security Business

Call Centre Manager - Electronic Safety & Security Business
Nottingham, Nottinghamshire
£35,000 - £40,000

If you’re a customer service management professional who thrives on transforming and growing departments, this is a fantastic opportunity to take on your next big challenge with a forward-thinking company. 

Built on a foundation of trust and innovation, our client is a leading provider of exceptional security solutions. They are now looking for a Call Centre Manager to join their passionate team. 

Our client’s success is founded on the strength of their people working together in an environment of integrity and respect. They have grown organically by delivering best-in-class systems and an unrivalled service. 

You will have the chance to maintain our client’s reputation for excellence and take their call centre function to new heights of success.  

As the Call Centre Manager, you will be responsible for overseeing our client’s call centre and ensuring a world-class service is consistently delivered. 

In this important role, you will coach and up-skill Team Leaders and guide them to drive the strategic goals of the business. You’ll take a hands-on approach and maximise both sales and customer satisfaction.   

You will deliver to stretch targets, as well as testing new ways of working and implementing changes to further enhance your department’s performance. Additionally, you’ll accurately predict performance trends and effectively manage any issues. 

To be considered for this exciting opportunity, you must have: 

- At least three years’ customer service contact centre experience 
- At a minimum, one year’s experience in a management and/or leadership role in a customer-centric contact centre environment 

Commercially astute and results-driven, as the Call Centre Manager, you will be articulate with an innovative approach to problem-solving. You will also have a collaborative working style and the ability to motivate and inspire others. 

Fluency in a second language, in addition to English, would be beneficial to your application, as would a degree level education. 

To apply for the role of Call Centre Manager, please apply via the button shown. 

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency. 

Additional Keywords: Call Centre Manager, Contact Centre Manager, Contact Centre Supervisor, Customer Service Manager, Customer Service Team Manager, Customer Care Manager, Call Centre Supervisor, Customer Service.