Customer Success Consultant - GIS - Graduate Programme
- Recruiter
- Bluetownonline Ltd
- Location
- Aylesbury
- Salary
- Neg.
- Posted
- 06 Jan 2017
- Closes
- 21 Jan 2017
- Sectors
- Graduate & Internship
- Contract Type
- Permanent
- Hours
- Full Time
Job Title: Customer Success Consultant
Location: Aylesbury, Buckinghamshire
Salary: Competitive
Position: Full Time, Permanent
The company is a privately held software company that is a distributor for the global market-leader in geographic information systems (GIS) software, based in Redlands, California.
When joining the company's two-year graduate programme you will experience key areas of their business, working alongside their specialists, developing your skills and knowledge whilst sharing in their success.
Working with the latest technology, you will understand how their customers are using the ArcGIS Platform and develop the skills to help them to be even more successful. You will interact with a wide variety of organisations across a range of industries including environment, government, public safety, utilities, telecoms, retail and education.
At the end of the two-year programme they will work in partnership to balance business requirements with your desired career aspirations to find you a suitable role within the company. The company will look at how your skills and approach to work best fits within the business, ensuring your continued success with them.
Key Responsibilities:
- Technical Pre Sales: providing demonstrations, presentations and technical expertise to support our Sales Managers and help our customers understand the benefits of GIS to their business
- Technical Support: working with subject matter experts to diagnose, understand and resolve customer's technical challenges, whilst promoting the best practice use of the ArcGIS Platform
- Professional Services: working with customers on the installation, configuration, and deployment of ArcGIS based solutions and the installation and configuration of supporting technology such as databases and webservers.
- ArcGIS Curator: sourcing and preparing UK and Ireland specific datasets to ensure spatial content available on ArcGIS Online is localised for the company's customers. Helping customers to set up and populate OpenData Portals
- Sales: contacting our existing customers to identify their business needs for GIS. Helping them maximise the benefits of GIS, promoting and developing its use in their organisation.
The Candidate:
- You have to be eligible to work in the UK, unfortunately we cannot sponsor an application
- A knowledge of, and ability to use, the ArcGIS Platform. Awareness of trends in the wider IT industry with an understanding of how they relate to GIS and the company
- A commercial understanding of the impact of technology with a vision for how GIS can enhance the effectiveness of an organisation
- Effective and flexible time management with the ability to prioritise workload and deliver to deadlines
- Excellent communication and presentation skills, both written and verbal
- Knowledge of JavaScript or Python would be beneficial but not essential
- Excellent analytical and problem solving skills with the ability to think outside of the box and be confident to suggest better ways of working
- A willingness to work in a fast-moving and dynamic environment as part of a technical team of like-minded people
- The ability to take the initiative on tasks in a work environment
- Be the holder of a UK driving license or be willing to learn to drive
Qualifications:
- You must hold (or be predicted to achieve) at least a 2:1 in a relevant degree subject: GIS, Geography or IT (including Computer Science and Software Engineering)
- A Master's in GIS or relevant degree may be beneficial, but is not essential
To apply please click on the APPLY button and CHECK YOUR EMAILS for the link to the application portal.
Candidates with experience of; Customer Success Engineer, Customer Success Executive, Customer Success Analyst, Customer Success Guru, Customer Success Manager, Sales Manager, Pre-Sales Consultant, Software Customer Service Executive, Software Success Analyst, SaaS Manager may also be considered for this role.
Location: Aylesbury, Buckinghamshire
Salary: Competitive
Position: Full Time, Permanent
The company is a privately held software company that is a distributor for the global market-leader in geographic information systems (GIS) software, based in Redlands, California.
When joining the company's two-year graduate programme you will experience key areas of their business, working alongside their specialists, developing your skills and knowledge whilst sharing in their success.
Working with the latest technology, you will understand how their customers are using the ArcGIS Platform and develop the skills to help them to be even more successful. You will interact with a wide variety of organisations across a range of industries including environment, government, public safety, utilities, telecoms, retail and education.
At the end of the two-year programme they will work in partnership to balance business requirements with your desired career aspirations to find you a suitable role within the company. The company will look at how your skills and approach to work best fits within the business, ensuring your continued success with them.
Key Responsibilities:
- Technical Pre Sales: providing demonstrations, presentations and technical expertise to support our Sales Managers and help our customers understand the benefits of GIS to their business
- Technical Support: working with subject matter experts to diagnose, understand and resolve customer's technical challenges, whilst promoting the best practice use of the ArcGIS Platform
- Professional Services: working with customers on the installation, configuration, and deployment of ArcGIS based solutions and the installation and configuration of supporting technology such as databases and webservers.
- ArcGIS Curator: sourcing and preparing UK and Ireland specific datasets to ensure spatial content available on ArcGIS Online is localised for the company's customers. Helping customers to set up and populate OpenData Portals
- Sales: contacting our existing customers to identify their business needs for GIS. Helping them maximise the benefits of GIS, promoting and developing its use in their organisation.
The Candidate:
- You have to be eligible to work in the UK, unfortunately we cannot sponsor an application
- A knowledge of, and ability to use, the ArcGIS Platform. Awareness of trends in the wider IT industry with an understanding of how they relate to GIS and the company
- A commercial understanding of the impact of technology with a vision for how GIS can enhance the effectiveness of an organisation
- Effective and flexible time management with the ability to prioritise workload and deliver to deadlines
- Excellent communication and presentation skills, both written and verbal
- Knowledge of JavaScript or Python would be beneficial but not essential
- Excellent analytical and problem solving skills with the ability to think outside of the box and be confident to suggest better ways of working
- A willingness to work in a fast-moving and dynamic environment as part of a technical team of like-minded people
- The ability to take the initiative on tasks in a work environment
- Be the holder of a UK driving license or be willing to learn to drive
Qualifications:
- You must hold (or be predicted to achieve) at least a 2:1 in a relevant degree subject: GIS, Geography or IT (including Computer Science and Software Engineering)
- A Master's in GIS or relevant degree may be beneficial, but is not essential
To apply please click on the APPLY button and CHECK YOUR EMAILS for the link to the application portal.
Candidates with experience of; Customer Success Engineer, Customer Success Executive, Customer Success Analyst, Customer Success Guru, Customer Success Manager, Sales Manager, Pre-Sales Consultant, Software Customer Service Executive, Software Success Analyst, SaaS Manager may also be considered for this role.