Customer Service Supervisor (B2B) - $10 Billion Chemicals Leader

Customer Service Supervisor (B2B) - $10 Billion Chemicals Leader
Tamworth
£24,000 + Company Benefits Package

++ Ready to make your mark in 2017? Are you an experienced Customer Service Supervisor? If so we'd love to hear from you ++

An exciting opportunity has arisen for a Customer Service Supervisor at our Tamworth office. Reporting to the Sales Office Manager, you will be working closely with the Customer Service Representatives working in the team both supervising and order capturing. You will need the ability to work on your own initiative but have strong interpersonal skills to achieve the desired results in a fast paced environment.

Who We Are:

We are a leading $10 billion global product supplier spanning chemicals, pharmaceuticals, food ingredients and cosmetics serving more than 80,000 customers across 100 countries.

Customer Service Supervisor Key Tasks & Responsibilities:

Communication and internal company navigation will be key attributes for this position. You will be responsible for the daily supervision of the customer team and the provision of customer service to agreed targets and quality levels, whilst ensuring customer retention and profitable sales/growth opportunities are developed. You will also produce and analyse reports and have the ability to influence and liaise with other departments, such as Stock, Operations & our Product Management teams. The role will also include working closely with our external sales team.

We Are Looking For:

The successful candidate will need to demonstrate excellent communication skills and have a passion for delivering exceptional customer service. There will be a need to deliver results through support management and motivation of a team of Customer Service Representatives therefore good interpersonal skills are required as well as enthusiasm and critical attention to detail. It is essential that you have previously worked as Supervisor or Team Lead.

What we offer in Return:

+ 33 days holiday
+ Generous pension scheme
+ Death in service benefit
+ Discounted childcare vouchers
+ Discounted private healthcare
+ Discounts with 1,000+ retailers

We are a great team of people, a great place to work and offer all the benefits you’d expect from the world leader at what we do. Come and join us in a business with a global focus where your quality can make a real difference!

You may have worked in the following capacities:
Senior Client Services Representative, Customer Support Supervisor, Sales Administrator, Sales Coordinator, Supply Chain Customer Service Lead.

Interested? Just Apply Below...

In 2005 we ripped up the rule book to deliver a recruitment agency experience that makes everyone feel just that little bit happier. By applying you consent to us processing & passing your application to our client for review for this vacancy only. If your skills match the role you will hear back from us within 2 business days. Good luck, Team RR.