1st Line IT Support Engineer / IT Helpdesk Support

Job Title: 1st Line IT Support Engineer

Location: Telford

Salary: Attractive, dependant on experience

Job Type: Full Time, Permanent - Immediate Start

The Company

Our Client is the UK's market leader in outsourced waste management and recycling services. They are looking for individuals who share their people-first philosophy and can help them continually innovate and grow through their insights, innovation and unique talents.

The Team

Here in the IT department, they are committed to developing their team toward technological specialism. They operate a regimented task-orientated work ethic and provide all possible opportunities for exposure to new and exciting technologies. In the coming year alone, they have a significant push towards tech-enablement across their estate, looking for opportunities for efficiency, future proofing and improved customer experience. This should help the business achieve the result of £200M turnover within three years… Join the team and tackle this challenge with them!

You

You've worked in a regimented IT helpdesk environment before, either for an IT business or a corporate IT department for a large business. You are ambitious and looking to expand your knowledge and experience, through exposure to new technologies and business scenarios. You are target focused, results driven and fastidious about quality. You are amiable, tenacious, gregarious and you know how to work with users in pressure situations and have sights set on quick promotion. If this sounds like you, then we want you on our side!

Duties

• To provide initial helpdesk support for users of Reconomy IT hardware and software ensuring all calls are logged and resolved in a timely manner, within a regimented helpdesk environment, using remote assistance, telephone support and site visit support.
• To investigate, diagnose and resolve IT support issues where possible, working with users, other staff and third party suppliers as appropriate.
• Taking ownership for the resolution of issues, monitoring progress and applying the escalation procedure as necessary.
• To ensure consistent delivery of high quality services to all clients.
• Assist with agreed plans to install or upgrade items of hardware and/or software as directed.

Key Skills and Experience

• At least 2 years 1st Line Support Experience
• Microsoft experience with good knowledge of Windows 10 and Active Directory
• Excellent Customer Service Skills
• Excellent communication skills and telephone manner, with experience of setting expectations and communicating results.
• Good understanding of Ethernet networking and TCP/IP stack.
• Desirables
• Any SalesForce or SQL experience highly advantageous.
• Any exposure to iSeries highly advantageous.
• Awareness of virtualised environments.
• Experience of ITIL.
• Any Microsoft, Cisco, project management, ITIL or other IT professional qualifications all advantageous.
• Seven-layer firewalling and any advanced networking or infrastructure concepts advantageous.

Please click the APPLY button to send your CV and Cover Letter for this role.

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