Account Manager (Direct Mail)

Recruiter
Anonymous
Location
Kettering
Salary
24000.00 - 35000.00 GBP Annual
Posted
05 Jan 2017
Closes
20 Jan 2017
Contract Type
Permanent
Hours
Full Time
Position: Account Manager

Salary: GBP24,000 - GBP35,000 DOE

Location: Kettering, Northamptonshire

My client is looking to recruit two account managers who are experienced in the print and direct mail field.

The role is to provide an excellent customer service to all of their customers, ensuring enquiries and orders are processed in a timely and efficient manner. Build successful relationships with customers to encourage repeat and new business opportunities.

The Role:

1. Ensure that customer accounts are dealt with in a timely and efficient manner, addressing any problems that may arise.

2. Develop accounts, building up regular business and encouraging any new business leads.

3. Provide cover for Account Managers within your team, in their absence.

4. Work to agreed working practices across all areas of production and service delivery.

5. Ensure that all procedures are completed and that quality standards are met. Suggest any changes that may enhance or improve both the working practices and the quality of the product.

6. Have a detailed understanding of all processes, spending time on the production floor, following through jobs as they progress and reporting back to the client as necessary.

7. Continually develop a knowledge of the industry, innovation and best practice to assist in the development of service provision

8. Work closely with the business development team to identify additional sales opportunities

9. Analyse and understand management information to identify opportunities to improve service provision

10. Be the first line of issue to resolve client issue or concerns

11. Have a working knowledge of all service lines across the group

Skills Required:

?? Strong print, direct mail and postage experience (at least 2 years)

?? Proven track record of taking creative briefs and managing jobs through to finished article/pack

?? Eye for detail and ability to multi-task

?? Strong communication skills both written and oral

?? PC literate with experience in all Microsoft Office Applications

Please apply for immediate consideration to or call (Apply online only) and ask for Angela Bailey