IT Support Engineer/ IT Support Technician/ IT Customer Support

Job Title: IT Support Engineer

Location: Hemel Hempstead, Hertfordshire

Salary: £22,000 - £27,000 per annum (depending on experience) + excellent benefits and superb working environment

Job Type: Full Time, Permanent (37.5 hours per week, Monday to Friday)

Our Client is an established, exciting Technology company providing some of the largest businesses in the UK and globally with customer service and payment solutions. Their customers include some of the best known brands across the world in the UK, US and Australia.

Today, their aim is simple: To help their customers make every contact centre experience satisfying and secure for consumers. Come and discover what's refreshingly different about the Company.

To support their rapid growth, they are seeking an IT Customer Support Engineer to expand their current team within the Company. You will work in conjunction with the team providing their existing and new clients with excellent support and in addition continue to develop software products to meet their current and future client requirements.

Key responsibilities and deliverables

• Work with the Team to provide first line technical telephone, remote and email support to their clients based in the UK and US.
• Logging calls, troubleshooting and diagnosing hardware, network and software issues.
• Bespoke customisation and configuration using common scripting languages such as JavaScript and XML.
• Software Support: Providing new and existing clients with excellent levels of support both in new site roll-outs and ongoing support, both remotely and with on-site visits.
• Assisting in the pre-sales process to discuss technical product details and requirements with potential customers.

Skills and Experience

• Solid understanding of Windows operating systems.
• Good communication skills, both written and verbal.
• The ability to explain PC and IT concepts in a friendly and patient manner.
• You will be a great team player, with a willingness to learn and the ability to solve problems.
• You will pay great attention to detail and have a proven ability to get things done.

Desirable

• An understanding of JavaScript.
• Experience working with Linux, relational databases, especially SQL Server or MySQL.
• Knowledge of Microsoft Server operating systems and Windows Security.
• Knowledge of object oriented languages (Commercial Experience not necessary).
• Knowledge of telephony and recording systems.
• Knowledge of PCI DSS Framework
• Experience in systems integration and general web technologies.
• Possesses an analytical, problem solving orientation.
• Utilises technology-based tools and processes.
• Work Management: Uses a clearly defined methodology for establishing priorities; sets rational and understandable priorities.
• Results oriented: Understands the purpose of any work is to achieve the desired outcome.
• Able to prioritise and manage time and resources to achieve the required goals.

What's on offer?

You will work in a colourful, collaborative open-plan environment where you will find cross-departmental teams working on exciting projects, releasing new products/technology and on- boarding clients. They have also won awards for investment in our People Strategy.

• Free tea, coffee, fresh fruit and snacks
• Relaxation floor (lunch area, quiet room, pool table, Xbox)
• Simply Health & private medical insurance group membership (eligible after probationary period)
• Pension scheme and Life assurance
• Well-being initiatives, such as in-house Reflexology and Sports Massage
• Focused on education and training (technical talks with internal and external speakers)
• Bike to work scheme (with a secure bike shed)
• Discounted offers
• Team days and Volunteering events
• Employee Recognition schemes
• Christmas & summer company events
• Discretionary annual bonus

Please click the APPLY button to send your CV and Cover Letter for this role.

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