Technical Support Engineer - Mediator, Media Asset Management System
- Recruiter
- Post My Job
- Location
- Reading
- Salary
- Competitive
- Posted
- 04 Jan 2017
- Closes
- 01 Feb 2017
- Ref
- EV-TSE-RED
- Contact
- Recruitment Team
- Sectors
- IT, IT Support
- Contract Type
- Permanent
- Hours
- Full Time
Are you looking for a real alternative to an IT support role that can offer a new, exciting and challenging career opportunity?
Mediator is the next generation of Media Asset Management, an enterprise class solution designed to operate on private or public cloud infrastructure as well as dedicated hardware.
Our client is looking for talented, enthusiastic & self-motivated individuals to join their growing Media Asset Management Support team based in the Evertz UK office, Reading, Berkshire. They are looking for someone with a real passion for latest cutting edge technologies, technically driven and problem solving skills to support their world class Broadcasting customer base. Broadcasting knowledge or experience is not essential, if you know IT they can teach you Broadcasting.
The Mediator support team delivers 24/7 first and second line support for the Evertz Media Asset Management solution, Mediator, and its associated hardware. The role of the support engineer is diverse with a new challenge each day.
General role:
1. Working as a team to provide remote support to investigate, analyse, debug and resolve Mediator system issues.
2. Answering questions from customers and prospective customers about the features and capabilities of the Mediator system.
3. Reporting progress and issues to internal stakeholders.
4. Assisting with testing the system to ensure an agreed specification is met
5. Gathering data and reporting back to the development department for resolution.
6. Documenting the system to ensure future supportability
7. Escalating third line support issues to tier 3
8. Planning and handling relevant upgrades and bug fixes to client systems
9. Occasional travel to local client sites in the UK and overseas
Required skills:
· Excellent customer service: both verbal and written communication skills.
· IT support experience e.g. fault finding, problem solving, reporting, escalation.
· IT and networking skills: strong familiarity with IT infrastructure and terminology.
· Good understanding of Linux Systems administrations and command line.
· Working knowledge of Script's e.g. SQL, Bash, JavaScript, Python, XML/XSL
· Ability to effectively prioritize and execute tasks in a high-pressure environment
· Good interpersonal skills and strong attention to detail
· Self-motivated team member.
Desirable skills:
· Automation and device control (GIT).
· Media management and workflow.
· Application integration with business systems e.g. XML interchange formats, IBMS.
· Web servers such as JBOSS
· Digital video and audio compression standards and file types.
· Relational databases e.g. Oracle, MySQL.
· Server hardware such as HP.
· Virtualisation.
We have multiple places available and are looking for graduates as well as experienced support engineers.
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