Technical Engineer
- Recruiter
- FLAT FEE RECRUITER
- Location
- Birmingham
- Salary
- £27k D.O.E
- Posted
- 03 Jan 2017
- Closes
- 31 Jan 2017
- Ref
- 4179
- Sectors
- Engineering
- Contract Type
- Permanent
- Hours
- Full Time
Technical Engineer
Birmingham, B69
£27k D.O.E
Our client has identified an excellent opportunity for an experienced Technical Engineer to join their service desk at their well established computing company based in Oldbury, B69.
Candidates will have to be flexible in their approach to working hours as there is an element of this role which requires 24x7 on-call cover, on a rota basis.
Position Summary
As Technical Engineer you will be providing efficient and effective technical services and support to the business’ client base. Your fundamental responsibility will be to provide Service Desk functions to the company’s clients for IT Security solutions.
This service desk role encompasses the following specific tasks and is in order of anticipated focus:
• Ownership, troubleshooting and resolution of support calls within the SLA
• Co-ordination of remote sessions and support call updates with vendors
• On-site technical support for the Sales Team
• Service Desk Management of Calls and production of reports at month end
• Assistance with maintaining the office IT infrastructure
• Production of monthly Stats and SLA information for key accounts
• Oversee the management of the managed services provided to clients
• Maintain good working relationships with Customers, Suppliers and Partners as appropriate to ensure to gain competitive advantage
Who are we looking for?
The successful candidate will hold the required skills and qualifications to undertake this role, including;
• CCSA, CCSE Certifications preferred
• Strong skill set in Check Point firewall is essential and a previous role within a Service Desk environment supporting Check Point would be advantageous
• Cisco Routing and switching / good understanding of networking – CCNA an advantage
• Experience within the following is desirable
Firewall Manufacturers such as Stonesoft, McAfee, SonicWALL
Anti-Virus products, especially Kaspersky
Two Factor authentication products such as RSA, ActivID and CryptoCard
SIEM
Secure remote access
DLP
Web security / email content security
How to apply
If you wish to be considered for this Technical Engineer role click ‘apply’. You will receive an email shortly after your application - you will need to read and respond to this to complete your application.
You must be eligible to work in the UK.