German Speaking Customer Service Coordinator

FRENCH SELECTION UK
German Speaking Customer Service Coordinator
Customer service, Customer Care, Customer Relationship, Customer Support, Sales Coordination, Sales, Administration, Enquiry processing, Order processing, Data input, Account Management, Complaint Management, Fluent in German, Corby, Northamptonshire, Kettering, Midlands,
Based in: Corby, Northamptonshire
At commutable distance Peterborough, Corby, Kettering, Market Harborough, Leicester, Rugby, Northampton, Coventry, Northamptonshire, Cambridgeshire, Leicestershire, Midlands.
Salary: £20K – 27K DOE
Ref: 101KS

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Please visit the French Selection UK website, vacancies section, search job reference 101KS.
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The Company:
Our client is an International Company, part of a well-established group and operate across Europe and the U.S.

Main duties:
To provide excellent customer service for Europe and the US, dealing with enquiries and orders and be responsible for developing their affiliates network. 

The Role:
- To manage and provide administration and customer service support
- To process enquiries and orders promptly and accurately
- Set up customer surveys for particular purposes to ensure improvement of service.
- Liaising with & managing shipping companies
- To provide technical and sales support to clients and distributors
- To develop/maintain relationships with existing customers, distributors & affiliates
- Proactively contact new & existing clients to retain & and develop customers.
- To resolve issues and deal with complaints in a professional and efficient manners
- To communicate and provide customer service support to partners.
- To be responsible for the Social Media of the German side of the company (website, twitter, facebook) and keep it updated in a weekly.

The Candidate:
- Fluent German (mother tongue or mother tongue level) – Essential
- Fluent English
- An excellent communicator with an enthusiastic attitude
- Good attention to detail, numerical and analytical skills with good organisation skills
- Excellent interpersonal skills and telephone manner
- Confident, proactive and dynamic
- Computer literate (Word, Excel, Access, PowerPoint)
- Previous experience in Customer Service, Marketing and/or Sales - preferable

Salary: £20K -£27K DOE

French Selection UK - The leading recruitment consultancy specialising in the placement of French, German, Spanish, Italian and Russian speaking professionals and executives throughout the United Kingdom.