Operations Manager
- Recruiter
- Post My Job
- Location
- London
- Salary
- £38000 Per Annum + Bonus
- Posted
- 03 Jan 2017
- Closes
- 31 Jan 2017
- Ref
- CP-OP-LON
- Contact
- Recruitment Team
- Sectors
- Management
- Contract Type
- Permanent
- Hours
- Full Time
This is a varied and demanding role where you are responsible managing a team of Property Managers, Guardians Managers, Administrators and Property Inspectors/Tech. Your role will be to manage the team on a daily basis and problem solve through operational challenges. As an Operational Manager you will aim to increase the NPS and satisfaction through great quality customer service, leading your team with a positive, supportive attitude and efficiency. You will be overall responsible for ensuring the Health and Safety and Fire standards are met with your buildings and you will look at all ways to grow the business and be commercially aware through effective P&L and team management.
Main Responsibilities
- To ensure maintenance incidents are recorded on the Camelot database (CPM) and resolved within the agreed service levels, using the agreed processes of approvals in the Quality Management System and resolved within the KPI's
- To ensure commercial viability for new property set ups
- To oversee the P&L and aim to hit your budgets year on year
- To use Camelot's approved contractors list, and understand the process contractors need to follow to become approved.
- To manage your team through effective monthly 121's and yearly appraisals
- To maintain good working relationships with the clients and ensure any problems are solved in a timely manner
- To meet with clients as and when you or the Account Manager feel necessary
- To provide regular status reports to all parties (inc.Ops Director UK, and your team)
- To liaise with client representatives to adequately deal with issues raised.
- From time to time, actively support the UK Operations Director and their service function.
- To fill in for the UK Operations Director in their absence, as appropriate.
- To fill in for the other team members in their absence, as appropriate.
- To train and manage your appointed team within the Camelot processes, procedures and standards of quality and accreditations
- To review and audit incidents to ensure they are being resolved within a reasonable time frame within your team
- To ensure all financial issues connected to incidents are processed via Camelot's purchase order system and invoices are paid in line with the respective payment terms.
- Provide the key management system and ensuring it adheres to BS 7984:2008.
- Provide ensure your Property Managers provide weekly and quarterly audits, and follow up on non-conformities for all of Camelot UK.
- Manage access to and from the Key Room in line with Camelot's SIA Accreditation.
- Ensure your Property Manager is Setting up and routinely maintain all key sets for each property, including regular reviews of key paperwork and key sets to ensure usability.
- Manage key room stock levels and ordering
- Covering Emergency Phone duty
Key attributes and qualifications:
- At least three GCSEs (grade A-C), one in English
- Basic computer skills, using Microsoft products – further training will be provided
- Clean driving licence
- Minimum of 2 years work experience in a similar role
- Must have current EU work authorisation.
- Fire qualification
- IOSH or/and NEBOSH
Personal attributes & Specification:
- Excellent communication skills.
- Great team player and customer services ambassador
- Strong team leader
- Patient
- Efficient and precise
- Must be personable and have good interpersonal and people management skills.
- Able to work under pressure.
- Must be capable of working both independently and as part of a team.
- Well organised, with an eye for detail and able to use own initiative.
- Self confident and decisive.
All prospective employees must pass a background check. ?