Engineering Administrator
- Recruiter
- Net-Recruit.co.uk Ltd
- Location
- Manchester
- Salary
- Competitive DOE
- Posted
- 03 Jan 2017
- Closes
- 31 Jan 2017
- Ref
- BW/O188/TAS-3101
- Sectors
- Engineering, Manufacturing & Industrial
- Contract Type
- Permanent
- Hours
- Full Time
Position: Engineering Administrator
Location: Manchester, Greater Manchester
Salary: Competitive – Dependent on Experience
Working Hours: 08:00am – 16:30pm, With a 30 Minute Lunch Break
The Company:
Our client offers expert repairs of all industrial electronic equipment types from thousands of manufacturers.
Their expertise and innovation, has earned a reputation for precise repairs, upgrades & installations combined with exceptional customer service. Their in-house capabilities span the full spectrum of industrial electronics.
Our client likes to do things a little differently, and take the guesswork out of repairs by:
- Having their own R&D facility
- Building Custom test rigs
- State of the art repair facilities
- Two locations, in Manchester & Slough
- Specialist repair engineers
- Inspect, test, identify and repair
- First time repair success of 99.8%
Due to increasing growth they are looking to recruit an Engineering Administrator to join them.
The Engineering Administrator
Role:
The main purpose of this Engineering Administrator role is to assist the Service Centre Manager, to guarantee the on-going success of the business and meeting the targets set by the board of directors.
This will occasionally necessitate working after the normal 08:00 – 16:30 office hours.
Key Responsibilities:
- To efficiently handle telephone traffic responding to customer enquiries regarding collections and deliveries, job status updates and related topics. This is to be done in a timely manner
- To place stock orders with various suppliers
- To locate the best supply options to fulfil engineers requirements with regard to lead time and price
- To provide where possible telephone technical advice to customers. This may be achieved by liaising with engineers or managers and relaying the information to the customer
- To provide support to the engineering staff in the manager’s absence in issuing jobs and addressing administrative queries related to workshop duties and job allocation
- To assist with the booking of holidays and maintenance of holiday records
- To assist with the monitoring of workshop throughput
- To organise collections and deliveries through courier and carrier services, responding to the time constraints of each job
- To ensure that quotations are dealt with within the required time according to the companies desired KPI and to follow up on quotations to convert these into repairs
- To assist customers who visit the branch to collect repaired items or drop-off items to be quoted or repaired
- To participate in the preparation of repaired items in readiness for delivery
- To participate in the on-call rota responsible for handling out of hours enquiries and emergency jobs
Qualifications/Experience Required:
The position calls for a well organised, determined individual either possessing a relevant qualification or qualification by experience.
The individual needs to have good interpersonal skills and the ability to converse with all levels by verbal and written communication. The ability to work to tight timescales and deadlines is a requirement.
Other Requirements:
- Motivation - This position calls for a highly committed, determined and well-motivated person who is committed to the objectives of the business
- Flexibility & Adaptability - The position calls for the person to adapt not only to the Company, Service and Quality Policies, but also its culture
- An ability to adapt to new or redefined arrangement, skills and working circumstances is also required
If you are interested in this Engineering Administrator position, please apply by submitting your CV via the button shown.
This vacancy is being advertised by Net-Recruit.
Keywords:
Engineering Administrator, Technical, Administration, Supervisor, Admin, Support, Customer Service, Stock, Order, Quotations, Support, Engineer, Repairs, Service, Manchester