Aftersales Manager, South East London

Stephen James Group are recruiting for an experienced motor trade Aftersales Manager to be based at their brand new dealership in Woolwich, South East London.
 
What you’ll be doing as Aftersales Manager
You’ll be ensuring that your department provides the absolute best service levels to every customer that walks through the door. Frontline employees will look to you for organisation, direction, leadership and control of activities to push everyone to achieve their best for themselves and the business. You’ll contribute to and improve the stock, debt, and quality control processes in place.
 
Role responsibilities:
* Maximise profit in all areas of responsibility.
* Translate business strategy in to operational plans for service.
* Develop and agree sales plans and budgets to achieve marketing, sales and financial targets.
* Deliver results to meet and where possible exceed agreed budgets.
* Implement effective policies and procedures in order to maximise sales opportunities.
* Inspire, provide leadership and effectively manage all staff in order to maximise productivity and meet or exceed sales and profit targets.
* Ensure delivery of excellent customer service within all areas of responsibility.
* Work effectively with all other key personnel within the dealership to establish and implement best practice and ensure our customers receive exceptional customer service.
 
Aftersales Manager – The Person
As an Aftersales Manager, you love communicating with people and they love communicating with you just as much. That’s because you’re credible in what you say – something which your colleagues will recognise and warm too. As a team manager, you’ve got the ability to make your department achieve its targets on time, whilst still understanding the needs of others and helping out in the trenches. Your passion is not in question but if you’re not technically knowledgeable, or experienced on the BMW product line then you’re prepared to train.
 
Experience required:
* Two years of experience working in a franchised dealership as a Service Manager / Parts
* Proven organisational skills, analytical, and problem-solving skills
* Ability to use Outlook, Word, Excel with accuracy and speed.
* Can create annual budgets from scratch that measure productivity, efficiency, and utilisation.
* Sound understanding of Cutol and Kerridge.
 
About Stephen James Group
The Stephen James Group are an authorised BMW and MINI car dealership based in London and Kent with four BMW and three MINI dealerships serving Blackheath, Bromley, Enfield and Ruxley / Sidcup.   Stephen James Group work harder for employees than anyone else in the industry and the company is driven by five values – Make a Difference, People Obsessed, Unrivalled Service, Outrageous Creativity, and Unquestionable Honesty.
 
Rewards
What we’ve got for you is a full range of award nominated benefits:
* Competitive salary – £45,000 plus bonus package with OTE of £70K.
* 23 days annual holiday & 8 bank holidays.
* Company car – if applicable.
* Performance related commission/bonus scheme.
* Childcare Voucher, Cycle to Work, & employee discount schemes.
* Preferential services rates.
* Pension scheme & life assurance.
 

Click apply now if Stephen James is the place for you to start your new career.

 
How to Apply
Hot Recruitment Consultants t/a eRecruitSmart are the retained consultancy for Stephen James Group.  Please note that in accordance with our recruitment and consultancy processes, we may send your CV, if shortlisted, to the Hiring Manager at our Clients’ business and by applying for this position you give your consent for us to do so.

You must have eligibility to work in the UK.   Please note, only suitable applicants will be contacted.  If your address and contact details are not on your CV, you will not be considered.  
 
We look forward to hearing from you!



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