Collections Team Leader

Collections Team Leader Cardiff Up to GBP23K basic plus bonus (OTE GBP29K) uncapped commission Shift rotation requires flexibility Mon-Sun CCA Recruitment are supporting a South-Wales based contact centre in their search for an experienced Collections Team Leader. This large operation is certainly fast-paced, busy and would ideally suit someone who is hands-on in their approach to team management. Responsibilities: Management of a team of collections advisors (between 10-15) Moniter, track and report on KPI's regularly to ensure performance within the teamHR duties such as monthly 1-2-1's, training and regular coaching sessions Required experience: Team management within a contact centre envonmentExperience in coaching, development and other HR dutiesA proven track record of performing against targets and KPIs.