Customer Service Officer, Leeds

Customer Service Officer - HSBC - GBP17,000 starting salary At our flagship Leeds Contact Centre we are focused on creating an engaging working environment, and we're dedicated to helping you develop and grow your career and unlock your potential. The Contact Centre offers great facilities such as on-site, nursery, subsidised canteen, free on-site parking, and access to excellent public transport links. All within close proximity to the White Rose shopping centre. When you join our team, from day one you'll have access to a competitive benefits package, including: A discretionary annual bonusBupa healthcare for you and your family worth up to GBP775A market-leading employer pension contribution of up to 17% *Life assurance (4x base salary)25 days' holiday, plus 8 public and bank holidays - with the option to purchase up to an additional 5 daysMy Choice - our flexible benefits schemeA dress-down policy, so you can come to work dressed how you feel comfortable (within reason!) At HSBC we're all about exceeding our customer's expectations. Our Customer Service Officers deliver a superior service to each and every individual who calls our Contact Centre in Leeds. We're looking for supportive and enthusiastic people on a full time basis to join our inbound customer service teams. Banking, Mortgage and Contact Centre experience are not essential. What we're really interested in is a genuine passion for going above-and-beyond for our customers - everything else we can teach you! What will I be doing as a Customer Service Officer? Delivering an outstanding customer service by successfully responding to questions and queries, showing your passion and dedication along the wayBuilding relationships with our customers by truly listening to their needs - and supporting them with the products and services that are right for themBringing a good sense of fun and humour to the role is essential too! What do I need to be successful in this role? It doesn't matter if you've never worked in a Contact Centre before, have no mortgage or banking knowledge or even if you're straight out of education. We pride ourselves in delivering some of the best training out there. You'll start on a salary of GBP17,000 and since we're passionate about you and career progression, we will ensure you go through a really thorough induction programme during your first 10 weeks. This is the first step to a really successful career with HSBC We understand life can be complicated, and that's why at HSBC we offer working patterns to suit a variety of personal circumstances on a full time basis. If you like variety and have a more flexible lifestyle we operate a rotating pattern between the hours of 08:00 and 22:00 7 days a week. Does this sound like you? If so apply today to join HSBC, a truly global organisation, and start your journey. HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.