PA / Office Manager, Hatfield

Porsche is one of the world’s most iconic brands and they are seeking an experienced PA / Office Manager for their prestigious Hatfield car dealership.

The Role of PA / Office Manager

As Centre PA / Office Manager for Porsche Centre in Hatfield, you will provide an efficient and effective administrative support service to the management team and assist with business decision making to improve Centre performance. 

The position involves:

* Managing customer data and the Centre’s marketing event activities

* Managing the Centre’s customer relations including the daily operation of the reception team, to ensure exemplary customer service standards at all times

* Taking ownership for personal development needs in anticipation of business requirements

* Contributing fully within the team and ensuring the right environment is maintained.

Administration Responsibilities as PA / Office Manager

* Manage and be responsible for relevant sections of the Porsche Cars GB Operating Guidelines including Facilities, Mystery shop, Training Records, Starters & Leavers, Marketing and Porsche Partner Network Certificates

* Assisting the management team with making sure the Centre overall is compliant with Operating Guidelines and that the Porsche Partner Network information is maintained and adhered to

* Ensuring the Company process for all starters and leavers is followed and that all paperwork is accurately completed for the HR Department

* Supporting management in formal and informal meetings with employees, ensuring strict confidentiality at all times

* Recording and maintaining the attendance register, training records and files

* Preparing correspondence for Managers, including presentations, letters, reports and memorandums

* Manage the Centre Principal’s communication and diary management, as well as scheduling meetings

* Making travel and accommodation arrangements

* Managing and coordinating the Centre’s social activities

* Ordering stationery and consumables.

Marketing and Events Responsibilities 

* Planning and organising local Centre marketing activities, both on and offsite by developing business partnerships, sourcing suitable events, event briefings / debriefings, procurement of event suppliers and supervising onsite event teams

* Managing customer queries and complaints quickly and efficiently to ensure relationships

* Produce reports to assist the management team to manage sales enquiries.

Customer Relations Responsibilities 

* Managing the daily operation of the Reception team including staff motivation and development, conducting team reviews and appraisals, holidays and rotas.

* Ensuring the Reception team provide the highest levels of customer service and that all visitors are greeted in a friendly, professional manner with the necessary details captured and provided to the relevant department.

* Recording and updating all complaints and managing queries effectively to enhance external relationships.

PA / Office Manager - The Person

Porsche are looking for an experienced PA / Office Manager of the highest calibre.  To be successful for this job it is essential that you are currently working in a similar role and that your CV demonstrates a stable work record.  As you would expect from a brand of this magnitude, there is a truly fantastic salary on offer.

Hours: This is a full time role working Monday to Friday.

If you feel you have what it takes to take the role of PA / Office Manager, please apply now!

How to Apply
Hot Recruitment Consultants t/a eRecruitSmart are the retained consultancy for Porsche Centre, Hatfield.  Please note that in accordance with our recruitment and consultancy processes, we may send your CV, if shortlisted, to the Hiring Manager at our Clients’ business and by applying for this position you give your consent for us to do so.

You must have eligibility to work in the UK.   Please note, only suitable applicants will be contacted.  If your address and contact details are not on your CV, you will not be considered.  

 
We look forward to hearing from you!