Customer Engagement Co-ordinator (Sales Support)
JOB DESCRIPTIONJob Title: Customer Engagement Co-ordinatorDepartment: Customer EngagementReports to: Customer Engagement ManagerDirect Reports: None JOB PURPOSETo retain long term quality customers for the Company by the execution of product services anddelivery systems, so that customer's expectations and the Company's strategic objectives are met orexceededMAIN DUTIES/RESPONSIBILITIESCo-ordination of Projects, in conjunction with Sales personnel, through drawing distribution,quotation production, order processing, booking freight forwarders, and the production of exportdocumentation, where required.Communications Be the main point of contact for customersEnsure Sales are informed of all customer requirements, queries etc.DrawingsReceive, circulating, printing.Electronic & Paper Filing by ProjectDrawing Take - Offs to produce QuotesQuotesAdvise Sales on specific exporting requirements for relevant countries using tools providedReceive descriptions and quantities from Sales, identify product and provide quotationsRaise and send quotes from drawingsEnsure correct pricing is used depending on customer / project.Obtain quotes for transportationAmendments as requiredOrdersProcess ordersLiaise with Purchasing, Production and other departments over planned completion datesProvide customers with acknowledgements and Proforma Invoices.Liaise with customers over their delivery expectations and shipment dates.Ensure payments are received or credit is in place prior to releasing orders for shipping.Liaise with customers over transportationShipmentsLiaise with Goods Out over shipmentsArrange Carriers where requiredProduce Export Paperwork, where required.Arrange Export Paperwork from outside agencies, where required.Customer QueriesField technical calls, ensuring customers receive answersOrder queries / AmendmentsOrder progressingProforma Payment ArrangementsDespatch / DeliveryField after-sales calls / liaison with Quality DepartmentGeneralPerform any other reasonable tasks as requested by manager.Maintain flexibility in role to the maximise performance of the team.Provide input and assistance to other members of the Customer Engagement Team towards achievement of the objectives outlined aboveProvide training and support to other team members where requiredKEY SKILL REQUIREMENTSPrevious customer service experienceAction oriented; the ability to assess, understand and taken appropriate action.The ability to apply common sense.A high level of written and spoken English grammar is required.Accuracy and attention to detailThe ability to prioritiseProblem solving skillsCandidates must possess a willingness to learn the technical aspect of lighting and lighting products.The ability to adopt a flexible and adaptable attitudeExperience of exporting is an advantage.In return, we offer a competitive package and an environment in which you can succeed. If you are interested in this position, please send your current CV along with a covering letter explaining why you are suitable for the position. We can only accept applications from candidates with the right to work in the UK. Successful candidates will be contacted shortly and before the closing date. No agencies please.