Pensions Customer Service Agent
- Recruiter
- Centrepoint Recruitment Consultants
- Location
- Redhill
- Salary
- Competitive
- Posted
- 09 Dec 2016
- Closes
- 20 Dec 2016
- Sectors
- Banking & Financial Services
- Contract Type
- Permanent
- Hours
- Full Time
Pensions Customer Service Agent cGBP18,0000 + first class benefits Award winning company, with a genuine commitment to meeting the highest standards of customer service at all times. They are fully committed to ensuring that all staff are achieving their full potential, and they have a great reputation for providing on-going training and promotion opportunities. Responding to inbound telephone and email enquiries from IFAs and direct customers.Answering a range of queries - from routine to more technical, identifying more complex queries and correctly referring in the appropriate manner.Making outbound calls as required to provide follow up information.Updating database records. Skills & experience required: Applicants must be able to offer current/recent relevant experience in a telephone based customer contact centre environment, with a very confident and clear telephone manner, and a pro-active 'can do' customer focussed approach.The ideal background would be pensions, but a related financial services environment, or similar contact centre background can also be considered.Confident database skills - use of Word, Basic Excel, Outlook etc.Minimum education background to include Maths & English GCSE at C grade and above or equivalent. Monday to Friday 9 am to 5 pm. The company fully supports professional study, and offer an excellent staff flexible benefits package.