Mortgage Associate

Mortgage Associate
Stourton, South Leeds

35 hours per week - shifts will be a mixture of days and evenings during the week and weekends.

Starting salary £20,000 rising to £22,200 plus annual discretionary bonus scheme
• Flexible full time shifts
• 25 days holiday + 8 bank holidays with the option to buy a further week every year
• BUPA Healthcare for you and your family
• Employer Pension contribution
• 4 x annual salary Life Assurance protection
• Free on-site car park
• Fantastic on-site facilities including subsided nursery, gym, concierge service and much more

People people wanted
We’re the unexpected bank and that means we’re looking for unexpected candidates. We’re looking for people with personality, people with passion, and people who love to help other people. Basically, people people.

We value people with skills above everything else. It’s quite a rare thing to be able to talk to people in the grown up, friendly, down to earth patient way we do.
Our people people provide award winning customer service 24/7, 365 days a year (actually 366 days this year!). But more than that, we like to think we never have an off day; we go above and beyond for our customers every time they get in touch, day or night.

It’s our people who make first direct what it is, so it’s important to us that you you’ll fit right into our family. We have a unique personality, show respect and embrace our individuality. We also like to have fun at work; our customers are the most important thing to us, so we believe you need to be happy to give them your very best.

What’s the job?
At first direct, we’re famous for providing amazing service to our customers and we’re looking for passionate, friendly people with relevant customer service experience to join our Mortgage Acquisition team. You’ll be on the front line, taking calls from existing and prospective customers. You will take them through Mortgage Agreement in Principal and answer any queries they may have.

You’ll need lots of technical knowledge so, if successful, you’ll have intensive training to provide you with all the skills you need to be a star. You’ll already have the experience; our training will ensure you have even better customer conversations, each and every day. During these conversations you’ll ask questions to establish a customer’s banking needs and discuss what products and services are right for them. To do this, you really need to be on the ball to make sure our customers always feel extra special.

The Mortgage Associate role is fast paced and ever changing so you’ll need to be resilient, pro-active, and able to take on new challenges with a smile. Our expectations are high and we want you to do well so we’ll help you every step of the way to make sure you’re on the right path.

When you'll work
We have full time Mortgage Associate vacancies available working 35 hours per week, over a variety of shift patterns throughout the department operating window of 08:00-22:00, seven days a week.

The start date is 30th January 2017.

So if you think you’ve got what it takes to be one of our people people, you’ll enjoy 7 weeks full time induction and training program designed to get you up to speed on the systems, products and services we offer, before you “go live” on the phones. As the training is intensive it is important that you are able to attend the whole of the course, so consequently, you will be unable to take any holidays during your training period. Training is full time, Monday - Friday 8:30 - 16:00.