Shift Supervisor
Cofffee Shop Team Leader/Supervisor Well known Indepentant Coffee brand has an exciting position available for a supervisor to join their fast growing company. The shift supervisor is responsible for assisting the store manager in maintaining a positive environment, which provides fast, efficient, and friendly service ensuring a Total Quality Experience for both our customers and team members. Shift supervisors assist in training, customer service, product knowledge and education, encouraging safe work practices, and a demonstrated commitment to our In House Rules. This position directly supervises the barista and kitchen positions and acts as the manager on duty in the absence of the store manager. Duties Include Maintain a clean, organized and stocked environment. Performs all POS duties, front and back of house functions including opening and closing procedures. Establishes effective and positive communication amongst all team members. Assists store manager in maintaining proper coverage and team member schedules ensuring that the store maintains customer service standards and team members adhere to meal and break policy. Ensures all cash handling procedures are upheld. Is accountable for store funds while running a shift. Assists store manger in planning and executing all sales promotions effectively and efficiently. Follows and directs team members to follow store policies, procedures and adhere to merchandising and cleanliness standards. Service: Is the Role Model for outstanding service. Pro-active in solving customer problems and satisfying customers in various situations.Ensures that all Team Members follow the Standard Operating Procedures lead by greeting and responding to all customers with fast, efficient, friendly and personalized service. Investigates and resolves customer incidents, documenting if necessary. Consistently monitors, coaches and encourages team members to meet the Company's service standards. Product:Follows all Company drink recipes and procedures, maintaining the highest quality and consistent product standards.Ensures that all team members are educated on our products and services, by developing an understanding of our various types of coffee, as well as knowledge of coffee regions, and the various differences in flavor and blends.Training & Development:.Provides coaching and training to baristas on performance expectations. Job Type: Full-time Salary: GBP8.25 /hour Job Location: Chester Required experience: Retail Management: 1 yearBarista: 1 year