Part Time Administrator Evenings

PART TIME EVENING CUSTOMER SERVICE ADMINISTRATOR REQUIRED! If you have a passion for Customer Service & Administration and looking for extra cash for Christmas, then we can help you! This position will be starting from 14th & 28th November and will continue until February 2017. Training will be full time (Monday to Friday) 5.30pm to 2am - fully paid Hours of Work: After training, you will work 5.30pm to 11pm Working as a CUSTOMER SERVICE ADMINISTRATOR you will work on behalf of a Global Outsourcing organisation located west of Edinburgh, you will respond to a large variety of emails from Customers with questions, queries and complaints relating to products and services. Your key duties and responsibilities will include: Providing excellent customer service to respond to a wide range of incoming and outgoing customer EmailsUsing a broad range of questioning skills to understand and resolve customer(s) needs and expectations. Ensuring that the information provided is clearly understood by the customer(s) Work as part of a team of customer consultants ensuring our overall grade of service and response times are fully achieved. Prompt and accurate completion of all administration activities to ensure full customer satisfaction Recognise when customer requirements are more effectively dealt with elsewhere and refer as appropriate. Keep up to date on new or enhanced products/services in order to provide a high quality service to customers. Full compliance with all legislative requirements Take part in and identify self-development opportunities and training needs Contribute to team and process improvements. To be considered for this brilliant opportunity, you must hold the following: Located in EdinburghCommitted to full time training for one week, then committed to working eveningsPrevious background in Customer Service (any industry)First class accuracy and attention to detail skillsExcellent customer service and communication skillsProven track record of building and maintaining customer relationships Positive and professional manner to be portrayed at all times Our client puts the customer at the heart of everything they do and you will be trained to resolve customer emails and taking ownership of the request/problem and providing first touch resolution whenever possible.