Apprentice Infrastructure Technician

Are you looking for an opportunity to join a progressive, exciting and fun place to work? Would you like to work for a reputable Northampton based organisation as an Apprentice Infrastructure Support Technician that offers not only a great wage and benefits package but also fantastic long-term career prospects? Who you`ll work for This role is primarily a mixture of first and second line IT and Network support for their customers with some opportunity for project work as you progress. It involves taking and managing calls from their customers, diagnosing and resolving calls as well as ensuring issues are progressed through to resolution to the customer`s satisfaction. The job will also involve supporting, operating and upgrading internal systems as part of a team delivering a high level of service to their customers. The work involves working to company standards and following policies and procedures where necessary to ensure compliance with company certifications. As an Apprentice Infrastructure Support Technician, your job includes: Talking to customers about issues they are havingManaging helpdesk calls and maintaining call recordsKeeping customers informed and managing their expectationsDiagnosing and resolving hardware and software issuesProcessing customer orders for services including phone and broadband linksAssisting with Project work as necessaryBuilding, supporting and maintaining a range of network devices - your responsibilities and exposure of this will increase as your experience grows What experience and skills do I need? You`ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and either IT or Science. You will ideally also possess either an A-Level, BTEC Level 3 or equivalent qualification. A candidate should preferably have the following: A good level of attention to detailHave a flexible approach to their workBe able to work as part of a teamHave good customer service skillsHave good problem identification and management skillsHave good time management skillsHave a strong work ethicMust be willing to learnThe candidate must be able to drive and have their own carCandidates must be willing to undergo DBS checks before employment commences **Please note - as this is a level 4 apprenticeship, we can't progress candidates forward if they hold any of the following qualifications: Undergraduate / Masters Degree, HND / HNC or Certificates of Higher Education.** Your Accelerated training programme Firebrand offers a unique Higher Level 4 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career. During your two-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence. Future career prospects By working hard and demonstrating your ability, drive and commitment throughout your 24 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation. **This company is an equal opportunities employer who values diversity. They do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status**