Assistive Technology Call Advisor

One of the UK's leading providers of housing, care and community services, Sanctuary Group employs around 11,000 people and manages more than 100,000 units of accommodation throughout England and Scotland, including general rented, retirement living, supported housing, student and key worker accommodation and care homes. Sanctuary also provides a range of other services including maintenance, care and telecare, all of which are delivered by our dedicated employees who are completely committed to customer service.ASSISTIVE TECHNOLOGY CALL ADVISORCENTURION HOUSE, 77 NORTHGATE STREET, CHESTERGBP14,894 PER ANNUM28 HOURS PER WEEK - NIGHT SHIFTSSanctuary 365 provides telecare sensors to help people live more independently in their own homes. The assistive technology we provide gives the user and their loved ones reassurance that help is at hand at any time of the day or night. We are looking for an Assistive Technology Call Handler to provide a customer focused service to older and vulnerable people, who may also have physical or mental health disabilities.Assistive Technology is a system that will safeguard the needs of vulnerable people and promote greater independence by providing them with technology to monitor their safety and well-being in their own home.More than just a Call Handler, this is a unique opportunity to work in a truly rewarding environment where you can have a real, positive impact on the lives and well-being of others. Experience of working in a customer centre or customer service environment is essential. Also key to success is the ability to work under pressure and make quick decisions whilst maintaining a positive attitude and empathy with vulnerable clients.In return for your passion and commitment we offer some excellent benefits including:• Employee Assistance programme - free telephone and face to face counselling and support service to all staff• Online reward and benefit scheme• Childcare vouchers• 23 days annual leave, pro rata (The full time equivalent for this role is 37.5 hours per week)• Contributory pension schemeShift work is a requirement of this role as this service is operational 365 days a year, 7 days a week including bank holidays. Shift allowance is paid for bank holidays.To apply please click the Apply button or if you require further assistance please contact Recruitment on ; or e-mail and quote Ref: 24242.Closing Date: 16 November 2016We reserve the right to withdraw this advertisement at any time depending on application volumes, therefore an early submission of application is encouraged.