Internal Telesales Executive

Roles and Responsibilities:

• Make outbound new business phone calls to bodyshop prospects to win new business.
• Sign up Credit Repair Agreements with new bodyshops and where applicable prospect and sell to these bodyshops
• Deliver against agreed sales targets relating to business volumes and gross margin.
• Make outbound call to existing Business Partners to maintain and grow the business received from them
• Resolve issues and queries through various internal resources, including line manager and Business Partner Service Coordinators.
• Responsible for achieving high customer satisfaction scoring on partner surveys.
• Ensure accurate records of conversations and key information is recorded in EDAM Groups CRM platform.
• Responsible for proactively managing own time to ensure all objectives are met and that Business Partner needs are met.
• Communicating weekly to line manager details of activities for previous week and your plan for upcoming week.
• Completion of monthly partner commissions and account performance reporting.
• Attend training and coaching sessions to develop relevant knowledge and skills.
• Proactively monitor and measure personal performance and provide this information to line manager.
• Proactively provide line manager with a monthly sales forecast and pipeline.
• Complete administration tasks as required.

Personality:

• Mature, reliable, self-driven, and results-oriented with an outlook that is both positive and fun.
• Enjoys being on the telephone for the majority of the working day.
• Understands the importance of delivering high levels of customer service and how this relates to account retention and profitability.
• A natural forward planner who critically assesses own performance and quality
• Is able to develop relationship with prospects and existing Business Partners through excellent natural rapport building skills.
• Experienced, credible, and comfortable in dealing with a wide range of roles and personalities.
• Empathic communicator. Able to see things from the other person's point of view whilst keeping business objectives in mind.
• Great listening and communication skills are a must.
• Confident, able to get on with others and be a team-player.
• Able to take ownership of a wide range of situations and relationships in a manner that supports the businesses objectives.
• Ability to work in a team environment where shared workload and responsibilities are common place.

Specific Job Skills:

• Is able to make cold calls without any hesitation.
• Is able to articulate the benefits of a service based product.
• Is able to handle objections and ask probing questions to uncover opportunities,
• Is comfortable asking for an order.
• Excellent communicator and is able to build genuine rapport over the telephone.
• Has natural resilience.
• Is able to organise their workflow to ensure that partners and prospects are called back when scheduled.
• Is capable of managing their own time and personal workflow in order to keep to commitments.
• Able to effectively manage challenging situations where a Business Partner may have a serious service issue or complaint.
• Industry knowledge is highly advantageous, as is specific experience of credit hire/repair and legal services.
• Ability to work to targets, KPI's and deadlines.
• Open to learning new skills and a willing attitude towards attempting new tasks.
• Other skills required
  
• Must be articulate and a competent writer of emails and letters. Is able to adapt the style and tone of communication to the recipient.
• Is able to proactively provide various activity and performance management information to line manager in a consistent and regular manner.
• Is able to collaborate and work as a member of a team to deliver on business objectives.
• Must be adept in the use of MS Outlook. Experience of Excel, Word, PowerPoint & Outlook helpful but not essential.
• Understands the importance of consistent use of CRM and is prepared to use a CRM platform in line with company expectations

How to Apply

To apply for this position, please click on 'Apply' and follow a short application process.