Store Manager

This Bristol-based organic food retail company is looking to recruit a Store Manager.

Key Accountabilities include:

- Maintain a positive, can do attitude, be a great role model
- Provide great communication and expect this from others.
- Ensure we have healthy, productive teams.
o Manage workloads appropriately
o Ensure we have the right people in the right jobs ('on the bus') and poor performers or poor fit staff 'off the bus' all in a timely, legal, and their appropriate way.
o Ensure that direct reports are inducted, trained and compensated appropriately
- Ensure department managers and supervisors are strong performers and leaders and ensure there is a continuity plan for absences and resignations.
- Lead support and develop department managers and supervisors as well as identifying and developing future team leaders.
- Ensure a robust performance management approach with direct reports,
o Perform informal reviews monthly with your direct reports (document)
o Perform quarterly personal development needs, plans and progress.
o Perform formal end of year reviews.
- Oversee the staff rota including holidays - ensuring adequate cover in the store at all times.

Financial performance
- Own and manage the commercial P&L performance of your store.
- Deliver on KPI's including but not limited to sales, wastage, margins and wages.

Customer Service
- Deliver on our customer promise in the store at all times.
- Seek out and act upon customer feedback.
- Ensure that impeccable service is set as the standard and that prioritising the customers' needs is ingrained in the store team's behaviour.
- Ensure store merchandising is appealing and full, abundant, clean and tidy (FACT)
Stock Control
- Work through stock controllers to ensure stock levels and accuracy of Vector, as well as timelines of data entry.
- Ordering.
- Work with team to execute pricing, promotions and events - ensuring target margins are met.
- Work with team to mitigate wastage.

Skills Required:

- Passion for being a great leader in our company
- Excellent task management - prioritising tasks appropriately and asking for help if required
- Passion for wholesome organic food
- Excellent understanding of food and catering
- Great organisation skills
- Team leader
- Action orientated approach, self-motivated
- A driver of innovation and change

Benefits include: 20& discount in all stores, paid volunteering day each year