Real Time Analyst - Contact Centres
- Recruiter
- DIXONS CARPHONE
- Location
- Loughborough
- Salary
- Competitive
- Posted
- 04 Dec 2016
- Closes
- 13 Dec 2016
- Sectors
- Accountancy
- Contract Type
- Permanent
- Hours
- Full Time
Real Time Analyst - Contact Centres
GBP21,000 Per Annum
Technology is transforming the world in extraordinary ways. If you're passionate about the latest innovations, and about discovering how products can make a real difference to customers' lives, then you can be part of shaping that transformation here at Dixons Carphone.
We are currently in search of a Real Time Analyst. As part of the Dixons Carphone team, your role will be to manage all intraday management processes in support of operations to achieve business service level objectives while maximizing efficiency and occupancy. The Real time analyst will be analysing, monitoring and reacting to real-time staffing levels and call volumes, using dynamic optimisation of skill sets to avoid SLA failures whilst supporting the Resource Planning & Scheduling Executive in producing short term forecasts and MI.
So what knowledge, skills and abilities do you need for this role?
Proficient in MS Word, MS Excel, MS PowerPoint
Strong mathematical, analytical, communication, and organization skills
Self -motivated and must excel in a minimally managed and high profile position
Knowledge of contact centre fundamentals
Good understanding of Resource Planning Methodologies
Experience of working within a contact centre environment
Working for Dixons Carphone will make you proud. You'll build great relationships with the rest of your team and celebrate your individual and group successes together. You'll be an ambassador of the CPW brand, while inspiring customers and colleagues alike.
We have a lot to offer too. You'll be part of a team that love products, technology, and helping customers get more out of their connected life. You will get to make a difference to the way we provide our service every day.
Dixons Carphone is Europe's number one electrical and telecommunications retailer and services company, with more than 40,000 colleagues across nine countries, including the UK and Ireland. Every day, we use our people's expertise to reach out and help new customers. What's more - we're exploring extraordinary new markets, from wellness to security, so that in an ever more connected and constantly changing world, we can offer our customers the most comprehensive service.
It's an exciting time to join us and find yourself a place in our growing success story, apply now.
GBP21,000 Per Annum
Technology is transforming the world in extraordinary ways. If you're passionate about the latest innovations, and about discovering how products can make a real difference to customers' lives, then you can be part of shaping that transformation here at Dixons Carphone.
We are currently in search of a Real Time Analyst. As part of the Dixons Carphone team, your role will be to manage all intraday management processes in support of operations to achieve business service level objectives while maximizing efficiency and occupancy. The Real time analyst will be analysing, monitoring and reacting to real-time staffing levels and call volumes, using dynamic optimisation of skill sets to avoid SLA failures whilst supporting the Resource Planning & Scheduling Executive in producing short term forecasts and MI.
So what knowledge, skills and abilities do you need for this role?
Proficient in MS Word, MS Excel, MS PowerPoint
Strong mathematical, analytical, communication, and organization skills
Self -motivated and must excel in a minimally managed and high profile position
Knowledge of contact centre fundamentals
Good understanding of Resource Planning Methodologies
Experience of working within a contact centre environment
Working for Dixons Carphone will make you proud. You'll build great relationships with the rest of your team and celebrate your individual and group successes together. You'll be an ambassador of the CPW brand, while inspiring customers and colleagues alike.
We have a lot to offer too. You'll be part of a team that love products, technology, and helping customers get more out of their connected life. You will get to make a difference to the way we provide our service every day.
Dixons Carphone is Europe's number one electrical and telecommunications retailer and services company, with more than 40,000 colleagues across nine countries, including the UK and Ireland. Every day, we use our people's expertise to reach out and help new customers. What's more - we're exploring extraordinary new markets, from wellness to security, so that in an ever more connected and constantly changing world, we can offer our customers the most comprehensive service.
It's an exciting time to join us and find yourself a place in our growing success story, apply now.