DATA ANALYST
- Recruiter
- DIXONS CARPHONE
- Location
- Loughborough
- Salary
- Competitive
- Posted
- 07 Dec 2016
- Closes
- 13 Dec 2016
- Sectors
- Accountancy
- Contract Type
- Permanent
- Hours
- Full Time
Are you looking for an opportunity to work in a highly innovative and agile team? Are you excited by the world of technology? If this sounds like you, we are seeking a new Data Analyst to work within our Contact Centre here in Loughborough.
What responsibilities does an Data Analyst have?
As an integral member of the Analysis Team within our Outbound Sales department, you'll be supporting a busy multi-channel contact centre and telesales operation. You will contribute to the areas success by working alongside the Dialler Manager and real time function. Ensuring that each campaign is staffed appropriately and the dialler is set at optimum level prior to scheduled start times.
You will be creating and running bespoke reports - This will include the analysis of trend, data and behavioural activity whilst assisting in the collation of statistics for key KPIs and feedback into the Leadership Team.
You will provide consultancy to real time, operations and the team leaders on ways to gain efficiency & improve the outbound campaign performance.
So what knowledge, skills and abilities do you need for this role?
Advanced knowledge of MS Access & SQL Server.
Experience in using Tableau or Similar dashboard tools.
Ability to work to tight deadlines while maintaining accuracy and clarity of information.
Advanced level of proficiency and experience with Excel, including complex pivot tables, macros, formulas/functions, and charts
Programming skills required to automate data imports to and from sql server and build data interfaces
Pro-active in approach and able to communicate effectively at all levels of the organization.
Must be Self-motivated and able to work effectively as a member of a larger team environment
Exceptional problem solving and analytical skills with the ability to maintain the highest standard of integrity, accuracy and precision
Data mining from large databases using SQL tools or business intelligence platforms.
Strong communication, presentation, and influencing skills
What would we like to see from you?
Commitment to excellence and demanding standards
Go get attitude which demonstrates drive and initiative
Attention to detail with ability to recognize and solve problems, whilst seeing the big picture
A team player able to work in a small team within a much larger corporate structure
A keen interest to learn new skills while improving personal development
Demonstrated ability to drive innovation and think creatively for hidden solutions
Dixons Carphone is Europe's number one electrical and telecommunications retailer and services company, with more than 40,000 colleagues across nine countries, including the UK and Ireland. Every day, we use our people's expertise to reach out and help new customers. What's more - we're exploring extraordinary new markets, from wellness to security, so that in an ever more connected and constantly changing world, we can offer our customers the most comprehensive service.
It's an exciting time to join us and find yourself a place in our growing success story, apply now.
What responsibilities does an Data Analyst have?
As an integral member of the Analysis Team within our Outbound Sales department, you'll be supporting a busy multi-channel contact centre and telesales operation. You will contribute to the areas success by working alongside the Dialler Manager and real time function. Ensuring that each campaign is staffed appropriately and the dialler is set at optimum level prior to scheduled start times.
You will be creating and running bespoke reports - This will include the analysis of trend, data and behavioural activity whilst assisting in the collation of statistics for key KPIs and feedback into the Leadership Team.
You will provide consultancy to real time, operations and the team leaders on ways to gain efficiency & improve the outbound campaign performance.
So what knowledge, skills and abilities do you need for this role?
Advanced knowledge of MS Access & SQL Server.
Experience in using Tableau or Similar dashboard tools.
Ability to work to tight deadlines while maintaining accuracy and clarity of information.
Advanced level of proficiency and experience with Excel, including complex pivot tables, macros, formulas/functions, and charts
Programming skills required to automate data imports to and from sql server and build data interfaces
Pro-active in approach and able to communicate effectively at all levels of the organization.
Must be Self-motivated and able to work effectively as a member of a larger team environment
Exceptional problem solving and analytical skills with the ability to maintain the highest standard of integrity, accuracy and precision
Data mining from large databases using SQL tools or business intelligence platforms.
Strong communication, presentation, and influencing skills
What would we like to see from you?
Commitment to excellence and demanding standards
Go get attitude which demonstrates drive and initiative
Attention to detail with ability to recognize and solve problems, whilst seeing the big picture
A team player able to work in a small team within a much larger corporate structure
A keen interest to learn new skills while improving personal development
Demonstrated ability to drive innovation and think creatively for hidden solutions
Dixons Carphone is Europe's number one electrical and telecommunications retailer and services company, with more than 40,000 colleagues across nine countries, including the UK and Ireland. Every day, we use our people's expertise to reach out and help new customers. What's more - we're exploring extraordinary new markets, from wellness to security, so that in an ever more connected and constantly changing world, we can offer our customers the most comprehensive service.
It's an exciting time to join us and find yourself a place in our growing success story, apply now.