Servicing Advisor

We have an excellent opportunity for a Servicing Advisor to join our team in Maidenhead, Berkshire.

Job Title – Servicing Advisor 

Location – Maidenhead (SL6)

Salary - £17,500 - £18,500

The Northview Group is a leading brand in the intermediary mortgage market. For more than 20 years, we’ve helped hundreds of thousands of customers to buy their own home.

As a Servicing Advisor, your role is to communicate and negotiate with customers and/or their representatives (e.g. solicitors, debt advisors, brokers), in order to rehabilitate and provide solutions to defaulting loans & mortgages through contact & consultation.

Servicing Advisor - Key Accountabilities

- Carry out post, email and telephonic duties (manual and auto/predictive dialler activities) and complete DPA checks.

- Handle standard queries and where appropriate, transfer non-standard enquiries to specialist agents/departments

- Take payments from customers & authorized parties including setting up Direct Debit instructions

- Accurately record events (e.g. telephone calls) onto the Account administration systems

- Respond to inbound calls and conduct outbound telephonic campaigns on defaulting loans & mortgages

- Effectively negotiate arrangements offered, using influencing and negotiation techniques.

- Accurately capture information to assess customer circumstances including customer Income & Expenditure information

- Ensure decisions are made in line with Special Servicing/Client Policy rules and Financial Regulations & Legislation.

- To uphold and promote the company's customer experience framework to ensure we do the right thing for our customers, people and clients

Servicing Advisor - Experience, Knowledge, Skills

- Minimum of 5 GCSEs (or equivalent) at C, to include Maths and English

- Ability to work in within a target-driven, fast paced, telephoned based financial environment with a desire to exceed expectations

- Positive attitude and resilient when faced with challenging situations

- To work as part of a team and manage change whilst adopting a positive attitude if faced with challenging situations

- Multi skilled in the role and ensuring that the business one touch approach to customer service is taken forward in all tasks

- Answering a high volume of calls and maintaining a rapid response rate according to agreed standards

To submit your CV for this exciting Servicing Advisor opportunity, please click ‘Apply’ now.

This role may be relevant if you have previously worked as a Mortgager Advisor, Customer Service Advisor, Account Manager, Client Services Executive, Customer Relationship Manager, Contact Centre Manager, Key Account Manager, Customer Care Coordinator, Inbound Call Centre, Outbound Call Centre, B2C Sales Executive, Administrator, Admin Assistant, Office Manager.