HR/Payroll Services Manager

HR/Payroll Services Manager, Sutton Coldfield

Here at The Works, we are looking for an HR/Payroll Services Manager to join our team at our Head office in Sutton Coldfield. This is a full time, permanent role. The successful HR/Payroll Services Manager will receive competitive salary.

There has never been a better time to join The Works! 

The Works is the UK’s leading value retailer of Gifts, Art Materials, Craft Materials, Hobbies, Stationary, Toys and Books. The Works have been putting the customer first, since we first opened our doors in 1981. We have established ourselves as a family friendly retail discount store, offering our customers an excellent service and experience, whether that's in one of our 300+ stores, warehouse, and head office or online teams.

Our people are at the heart of our amazing company and our vision is to drive excellent customer service across all HR & Payroll processes & services, through flawless execution of HR transactional processes & brilliant customer interactions.  As our business continues to grow, we have a lot of exciting changes to make across the entire HR spectrum, ensuring the foundations for growth are in place, and this role is pivotal in ensuring our success. 

As our HR/Payroll Services Manager you will be working closely with the new Head of HR and will ensure that we have the necessary mechanisms in place to deliver a timely and accurate transactional HR/Payroll service across the company. Managing the Payroll team (x4) and HR administrators (x3), you will create an environment where the team is set up for success and each interaction is approached with the objective of delivering world class customer service. Please note that this is a highly transactional, process/procedure and system focussed role.  

Your responsibilities as our HR/Payroll Services Manager will include:

- Be accountable for all (high volume) employee lifecycle transactional HR & Payroll Services for 3000+ colleagues (350+ stores, Store Support Centre and Warehouse) – and growing – fast!

- Revamp, document and embed existing processes & procedures to ensure that the services provided are compliant, user friendly and robust enough to support future growth plans

- Develop effective use of all HR systems/technology to ensure ROI (having recently implemented Midland HR iTrent, we need a continuous roll out / upgrade plan to realise our digital strategy)

- Review your teams activities and ways of working with a lens of continuous improvement and innovation

- Be the primary contact within the centre for HRBPs or cross functional stakeholders requiring central HR/Payroll support

- Own all HR/Payroll process management to ensure best practice and legally compliant approaches that are consistently applied and understood

- Identify and drive forward projects that improve the overall efficiency and effectiveness of the operational service e.g. opportunities for process automation and introduction of new or upgraded technologies

- Establish and implement routines for regular tracking, monitoring and reporting of workloads and quality of outputs to continuously improve HR/Payroll Service elements and performance

- Ensure delivery of effective management information through the provision and analysis of core data and trends that inform key management decision around business performance and appropriate interventions

To become our HR/Payroll Services Manager you should be excited by retail and the fast paced ever changing challenges it brings as well as the following skills, experience and attributes:

- Have experience of working in an HR/Payroll shared services structure

- Bursting with ideas and a passion for continuous improvement

- Have strong organisational skills with high attention to detail

- Procedurally driven with strong project management and communication skills

- A commitment to exceptional customer support, and the ability to build relationships at every level of the company

- You must also be comfortable dealing with high volume, highly sensitive and confidential matters

- With a commercial focus and the ability to influence, you will be an exceptional people leader and a champion of driving new methods and practices within a fast-paced, evolving workplace.

As our HR/Payroll Services Manager you will receive 20 days holiday per annum for the first 6 months, increasing to 25 days per annum after 6 months, excluding bank holidays.

Our Store Support Centre is based in Sutton Coldfield but due to our continued growth plans we are super excited to be moving to our brand new, custom built, office and warehouse facility at Hams Hall, Coleshill, Birmingham early next year!

If this HR/Payroll Services Manager is the role for you and you have the skills and experience required, please click ‘apply’ today.