Customer Service Advisor
- Recruiter
- Elite Staffing Solutions
- Location
- Taunton
- Salary
- Competitive
- Posted
- 05 Dec 2016
- Closes
- 18 Dec 2016
- Sectors
- Business Opportunities
- Contract Type
- Permanent
- Hours
- Full Time
Do you have a strong background in delivering exceptional service to customers? Are you looking for a new opportunity within a progressive, dynamic and professional business? My client is a highly reputable, leading national insurance business looking to expand their team further. They are seeking a Customer Service Advisor or Senior Customer Service Advisor to join their buoyant and professional team on a full time, permanent basis. The salary is between ??15,000 - ??20,500 dependent on qualifications and experience. Benefits include, performance related bonus, full support in obtaining professional qualifications, Company Cashplan, Income Protection and more. Main duties include; * Provide a proactive and responsive renewal service maximising customer retention * Invite renewals within company guidelines * Ensure all policy administration, diaries and queries for mid-term adjustments, renewals and new business are dealt with in a professional, timely manner and in line with company guidelines * Provide professional support and advice to customers ensuring high levels of service * Liaise effectively with insurance companies to negotiate renewal terms and for changes in policy terms and conditions * Maintain accurate records and file notes * Underwrite scheme policies within underwriting authority level or referral guidelines * Check, process and issue new policies within agreed company standards * Be pro-active and maximise all business opportunities making clients aware of alternative products through effective cross selling and capture of renewal dates The successful candidate must have: * Excellent customer care skills * Excellent administration skills * Good interpersonal and communication skills * Ability to manage personal workload and meet deadlines * Ability to work closely and flexibly with other team members * Ability to follow clear instructions to carry out given tasks * Demonstrate a high level of professionalism, integrity and commitment * Ownership of own continuing professional development * Knowledge of Microsoft Word and Excel Cert CII is desirable but not essential. Elite Staffing Solutions are acting as an Employment Agency on this vacancy.