Credit Controller

Job Description - Credit Controller

Location: Northampton

Salary: 11.79ph

Role Summary

To be instrumental in the credit and risk management for the companies sales ledger activity. Chasing customers for overdue debts, managing queries, resolving disputes and general administration associated with this role, working within the boundaries of the companies policies and procedures.

Person Specification

The ideal candidate will;

• Have a proven record working in a Credit Control environment in the same or similar sector.
• Be qualified to ICM level 3 or working towards this level of qualification.
• Have excellent telephone and customer service skills with a calm and confident manner
• Have a high attention to detail and a tenacious and persistent nature.
• Be able to develop, nurture and maintain relationships with both internal and external customers.

Relationships

• Reports to: Credit Control Supervisor
• Responsible for: Self
• Close Liaison with All other team members
• Billing team
• Payroll
• Operational employee's up to MD level
• Clients

Accountability

• Control and reduce debt to set targets using pre agreed process and procedures.
• Maintain accurate and up to date static and variable client records.
• Outgoing debt collection telephone calls.
• Receive in-coming calls and record all communications and queries promptly and accurately in support of cash collection activity.
• Working with operational teams to ensure all incoming queries are promptly dealt with
• To build and maintain close working relationships with all internal and external customers.
• Produce and distribute accurate statements and other documentation in a timely manner as required to support the debt chasing activity.
• Ensure collection efforts are routinely organised to ensure frequent and regular coverage of the entire ledger.
• Support in customer risk management as determined by Company process and your line management.
• Implementation and adherence to all Company policy and procedure.

Responsibilities/Expectations

Credit Control

• Responsibility for the effective, proactive and timely management and recovery of all accounts on their assigned ledger.
• Daily Collections activity completed via telephone, email and letter.
• Management and escalation of any ledger and invoice queries via the Invoice and Query escalation internal process.
• Monitoring the level of trading on all accounts and if necessary the timely escalation of any account trading beyond terms or over the agreed credit limit.
• Adherence to all Credit Control agreed process and procedures including the escalation of debts through the collection cycle to the debt escalation process and Prime time Credit Policy and Procedures.

Administration

• Responsibility for the timely maintenance and accuracy of all customer record information on CAS and Mor Control, including notes, documents, contact information and query records.
• To ensure that all customer statements and letters are sent out in a timely manner and in accordance with agreed process.
• Effective and autonomous diary management.

Customer service

• Communicate to internal and external customers in a professional and polite manner at all times.
• Able to stay calm and focused in difficult and pressurised situations
• Patient and open minded
• Excellent listening skills

Commercial Awareness

• To have an understanding of the company and the industry in which it operates, and the challenges that it faces from internal and external factors.
• Able to appreciate the sensitivity and necessity of managing cash collection and dispute resolution from the perspective of the cost of credit.

IT

• To have a good overall knowledge and ability to use computers and associated software packages, particularly related to the finance arena.
• Proficient to intermediate level in Microsoft office and Windows based packages

General

• Building relationships with all stakeholders to ensure that other processes can be adhered to in relevant prescribed timeframes.
• Ability to work as part of an established team.
• Proven ability to problem solve and make decisions.
• Proven ability to plan and manage your time efficiently.

Personal/Self Development

• A team player and self starter demonstrating a positive attitude whilst using behaviour and words, which demonstrates a positive, realistic, helpful approach to people at all times.
• Appears confident and is seen as consistent in style.
• Appearance is always judged to be business-like and appropriate.
• Ability to embrace all learning opportunities whilst understanding that training, learning and development are all essential aspects of working life at the Company.

This role is being advertised by Cordant People a recruitment agency acting on behalf of our head office in Northampton.

Cordant People are equal opportunity employers

Cordant is acting as an Employment Business in relation to this vacancy.