Customer Service Coordinator / Administrative Assistant

Job Title: Customer Service Coordinator

Location: Reading, Berkshire, RG2

Salary: £16,000 - £20,000 per annum dependent upon experience

Job Type: Full Time and Part Time positions available (17.5 Hours)

An opportunity has arisen for a Customer Service Co-ordinator with our client.

Job Role:

Reporting to the Customer Services Manager the main duties will be:

• To be the first point of contact for all consumer enquires via email and telephone
• Deal with complaints/queries, providing Line Manager with feedback
• Ensure Service levels are adhered to
• Ensure the company's operational processes and procedures are consistently followed
• Dealing directly with consumers via email and phone
• To manage the various administration requirements of the company
• Responding to customer queries in a timely and efficient manner
• Logging and processing customer returns and replacements
• Checking orders for potential problems and contacting customers where necessary
• Ensuring orders are processed within given timescales
• Following up and releasing held orders when stock becomes available
• Ensuring relevant paperwork issued
• Liaising with carriers such as Royal Mail and DPD to resolve delivery queries when required
• Website auditing and maintenance
• General administration and filing
• Reading general company e-mails and answering queries/forwarding to relevant personnel
• Ensuring there is a steady flow of work between Despatch, Order Processing and Customer Services

Key Requirements:

• Excellent customer service skills
• Excellent telephone manner
• Team Player
• Demonstrates a positive and flexible attitude
• Highly PC literate
• Familiarity with web based content management systems - Magento preferred
• Familiarity with web based order processing systems - Magento preferred
• Excellent knowledge of the internet
• High standard of accuracy
• Office administration skills

Please click the APPLY button to send your CV for this role.

Candidates with experience of; Customer Service Coordinator, Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant, Customer Aid, Customer Service Consultant, Customer Service Administrator, Customer Service Representative, Customer Advisor, Customer Support, Business Support, Customer Service Advisor, Customer Service, Customer Services Officer, Administrator, Admin, Administrative Assistant, Administration Assistant will be considered for this role.