Fleet Administrator

20400.00 GBP Annual
01 Dec 2016
12 Dec 2016
Contract Type
Full Time
General Description of Job:
Phoenix Service Centre (PCS) Team; provide a leading fleet management service to all MOD customers worldwide. The Service Centre Journey Administrator role is to process journey requests from the MOD within the required SLA's under the Phoenix II contract. It supports the wider team as part of a global fleet management service for customers worldwide. Typically the work is handling queries relating to journeys via Rental and Quoted rate suppliers, deliver clear and accurate information to the suppliers via the Phoenix booking system, input data, in all instances paying particular attention to detail. Continually maintain a professional relationship with all customers, and the Phoenix supply chain partners, providing an excellent customer service and mindful at all times we maintain the Comapny's quality and health and safety values.
Main Tasks:
???To provide administrative support to a wide variety of vehicle focused activities including scheduling, maintenance, incident management and fines and charges
???To process all contacts in line with the Key Performance Indicators (KPIs)
???To ensure Company health, safety and environmental procedures are complied with at all times
???To actively contribute to the achievement of both individual and department targets and objectives
???Inputting booking requests within agreed timescales.
???Providing customers with confirmation of their booking and any further information required relating to that booking.
???Allocating a supplier to a booking checking it is from an authorised and contracted supplier listing relating to the requested SOR Code.
???Liaise with both supplier and customer throughout the booking process.
???Ensure all notes are correctly and accurately recorded on the system to assist Purchase Ledger Department (PLD) to clear all invoices.
???Ensure that processes are maintained in line with the corporate governance policies, processes and procedures including those relating to Health and Safety, Quality and the Environment.