Customer Care representative (shift role)

Connect44 has opening for Customer care representative in Reading, UK people need to live in Reading ad have own vehicle.

Role:

• Taking calls and emails from end customers regarding faults on their network (predominantly within fixed-line/optical transmission networks)
• Log all tickets on the trouble ticketing system for engineers to pick-up and start the fault resolution.
• Ensure tickets are responded to within the set SLAs agreed between our client and the end customers.

Please send your Cvs if you have skills required.