Assistant Centre Manager

Study Inn has an exciting opportunity for an Assistant Centre Manager to join our team based in Cambridge City Centre.   You will be on a full time permanent contract, with a highly competitive salary of circa £19,500 per annum.

Study Inn provides student accommodation combining the security, quality and comfort of a luxury Hotel, with the fun and vibrancy of a University halls of residence.  With over 60 years development and operational experience originating from a Hotel background, the opportunity to accommodate a niche market combining the luxury of a hotel with student halls of residence. Study Inn originated in Coventry in 2009 with the objective of creating the best quality serviced student housing available in the UK.  Between 2009 and 2013 the Study Inn brand expanded opening three more centres in the heart of Coventry and new centres in Nottingham and Sheffield. Our continued expansion has gained the Study Inn brand a National and International reputation.

Your responsibilities as our Assistant Centre Manager will include:

- Assist with overseeing Housekeeping operations.

- Supporting the Centre Manager with Housekeeping duties and compliance with company standards.

- Support departmental objectives, budgets, policies & procedures and plan work schedules

- Monitor the appearance, standards and performance of staff with an emphasis on training and teamwork

- Ensure team members have an up-to-date knowledge of all room categories and amenities

- Assist Centre Manager to maintain good communication and work relationships and with external customers and suppliers

- Complete maintenance reporting ensuring jobs are checked before being signed as complete.

- Carry out room viewings in a swift, professional manner and ensuring you upsell your centre.

- Assisting daily residents’ requirements including dealing with complaints

- Ensure staffing levels cover business demands, ensuring our guests are a priority at all times.

- As our Assistant Centre Manager you will ensure on-going training to support Centre Manager with employees in regards to aspects of HR, Training & Development

- Carry out general administrative work including complete relevant paperwork and updating databases.

- Deputise in absence of Centre Manager 

- Dealing with stock including replenishing of stock in cleaning materials, linen supplies and first aid supplies while submitting relevant paperwork.

- Assist other departments wherever necessary including communal cleaning & assisting on our guest’s waste disposal days.

- Ensuring linen procedures are in place and are followed by your team.

- Overseeing the housekeeping team’s room standards, ensuring quality of product is maintained.

- Ensure customer service levels always excel in your Centre.

- Assist in the collection of rent and ensure your Centre’s rent payments are chased as required and payments are made in time according to the rent schedule.

To apply as our Assistant Centre Manager, you will need:

- Excellent customer service skills both face to face, Telephone & Email

- IT skills knowledge of Microsoft Office & Outlook

- Strong organisational and clear communication skills

- Experience of a Supervisor or Assistant Manager role within an accommodation background, ideally hotels, rooms division manager, front office manager or head housekeeper

- Experience of managing student accommodation is not essential but would be an advantage!

- Fluent in another language (not essential, but would be an advantage)

- All candidates must provide proof of eligibility to work in the UK to be considered

Benefits of working for Study Inn Include:

- 28 days annual leave

- Bonus Holiday for midweek birthdays

- Employee assistance programme

- Competitive Salaries

- Annual Salary Reviews

- Annual Bonus Scheme of up to £1600

- Free access to on site Gym facilities

If you feel you are the right candidate for the role as our Assistant Centre Manager then please click ‘apply’ now! We’d love to hear from you!