Senior Operations Engineer
Senior Operations Engineer is required for a contract position in Newcastle, UK. Sopra Steria Recruitment working in partnership with a major public sector client in the UK. Our Government client is looking for a Senior Operations Engineer, this will be a contract role for 12 Months initially.
Operation and support of IT Operations, infrastructure and application solutions, physical or virtual according to industry and organisational best practise standards and service requirements and KPIs
oCreating and maintaining documentation
oCreating and following Work Instructions
oLogging and progressing of incidents and problems
Act as 2nd line support for incidents, problems and changes to solutions and services
Provide specialist technical support and assistance
oTo projects ensuring delivery of requisite non-functional requirements
oContinual service improvement
Ensuring that high priority incidents, that affect service availability, are expertly handled to completion (includes out of hours and on-call work), keeping effective communication in place with key stakeholders.
Ensuring that incidents are handled in accordance with ITIL standards and agreed processes/SLA guidelines.
Contribution to technical discussions and follow up activities where a high severity incident has been raised.
Directly access production Servers and services in order to manage the online and batch services.
Accurately follow work instructions to perform service management and maintenance for critical IT systems.
Performing all routine tasks according to process and checklists.
Monitoring of infrastructure services and alerts and taking appropriate action.
Early Morning Checks to ensure the services is fit for start of business.
Monitoring batch and ensuring jobs are restarted where necessary.
Please Note: Shortlisted candidates would be contacted via Call/Email.
Apply now to know more..!