Web Order Sales Processor

Recruitment Genius
01 Dec 2016
05 Dec 2016
Contract Type
Full Time
Sales Order Processor / Customer Service

This company is a professional and Broadcast equipment supplier and solution provider to the Film, TV and Broadcast industry.

They currently have an exciting opportunity to join their team as a Sales Order Processor. We are looking for a candidate who has excellent customer service skills and can quickly learn sales order processing systems and procedures. The primary focus will be to process and manage online sales orders by liaising between the office and warehouses to ensure customers receive their deliveries successfully and efficiently. You should have the drive to consistently exceed customer expectations.

You will work closely within a highly motivated and energised team in a fast growing Company, reporting directly to your Manager to achieve outstanding customer satisfaction by delivering product on time!

Your key responsibilities for this role are as follows:

- Working closely with stock controller to streamline transfer of information and improve on-shelf availability
- Verifying and keying new orders accurately
- Updating and sending RMA (returns forms)
- Liasing with dispatch team on orders
- Feedback to customers where orders require additional information
- Liaising with customers to ensure they are kept up to date on order progress
- Dealing with any service issues that customers may call about
- Escalate to managers and feedback to sales teams where orders have not been processed correctly or in a timely manner
- Maintain a clear and accurate log of activity on each account using internal systems and ensure there is a clear audit trail to minimise client penalties
- Dealing with customer queries via phone and email
- Communicating with internal and external suppliers to resolve provisioning queries
- Suggesting change to processes to improve customer service
- Drive continuous improvement of the process and encourage others across the business to do the same
- Support other departments to assist in smooth running of operations
- General office duties as and when required

Relevant Knowledge & Experience:

- Fluent in spoken and written English
- Able to handle inbound telephone calls from customers in a timely and professional manner
- The successful candidate will have experience preferably in a sales order processing role (this is preferred but not essential).
- Working closely with all teams within an office based environment, you will have a collaborative work ethos with a drive for individual excellence.
- Candidates must be proactive and results orientated with the determination to see tasks through from start to finish.
- This role would suit someone with previous experience in a customer service environment, familiar with day to day administrative tasks and customer relations.

Overtime available plus annual bonus!

To apply for this position, candidates must be eligible to live and work in the UK.

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