Service Administrator (Long term temp role)

DCS Recruitment Limited
01 Dec 2016
04 Dec 2016
Contract Type
Full Time
Service Administrator (Long term temp role)Salary: GBP16,380 - GBP18,200 (Weekly pay)Hours: 9am - 5pmLocation: ManchesterResponsibilities:Responsible for the overall management of service entries into Oracle. Including but not limited to install base, warranty periods and contract details. Ensures contracts and customer information is entered accurately into Oracle for proper invoicing and customer management. Supports the service organization in the creation of spare part quotes. Acts as a primary point of contact for inquiries into the use of Oracle for service requirements. Trains members of the service organization on the proper use of Oracle.Required/Desired Skills: * 3+ years administrative experience in a service sales role * 2+ years with Oracle management system * Attention to detail and ability to multi-task * Strong communication and writing skills * Self motivated and able to work both independently and within a team * Ability to work across organizations to accomplish goals and objectives Tasks: * Accurately enter service sales orders into Oracle per the clean order process * Accurately enter service agreements into Oracle to allow for proper invoicing and agreement management * Ensure customer addresses and product information is entered accurately in Oracle * Document warranty periods in Oracle for all new system/device shipments and provide customer with warranty letters * Create and manage spare quotes and ensure proper entry into Oracle, * Work with accounting to rectify billing, credit, or other financial inquiries * Monitor and expedite the addition of spares in Agile and Oracle when required for systems down situations * Monitor and review SR's for accounting accuracy and proper debriefing * Train new FSE's on the proper use of Oracle for time, repair and spares management * Act as a POC for the service team in regards to Oracle data entry and error reporting * Coordinate and ensure proper RMA management for parts returned from the field * Run weekly, monthly reports to ensure proper management of data and financial information in Oracle - Debrief report, Contracts, Billable, Inventory Debrief, Open Order * Assists in expediting spare parts for down system situations * Other duties as described by management If you feel that you have the necessary attributes to be successful in this Service Administrator role and would like the opportunity for an excellent career opportunities please APPLY NOW!